Regional IT Tech Support Specialist

Border States•Charlotte, NC

1d•Onsite

About The Position

The Regional IT Technical Support Specialist travels to assigned branches to assist with the day-to-day operations of the Information Technologies Department by administering support of personal computers. Assists in the operation of computer networks by installing hardware such as PCs, laptops, printers, mobile devices, phones, and cabling systems. Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories. Diagnoses and repairs personal computers, mobile devices, and other various hardware.

Requirements

Associate's degree in Computer Technology or the equivalent in work experience, required.
Knowledge of Windows desktop PC’s is essential.
Must be able and willing to travel up to 50-75% of the time.
Must be able to read and write effectively in English.
Strong customer service orientation; consistently competent, accurate, responsive, and engaged
Excellent interpersonal, written, and verbal communication skills
Effective planning, organization, and time-management skills
Ability to exercise independent judgment and make sound decisions within area of expertise, including providing recommendations on material matters
Proven ability to meet project goals, timelines, and expected outcomes
Strong collaboration skills; able to work effectively with customers, cross-functional teams, and all levels of management
Demonstrated specialized working knowledge within a specific department or functional area
Strong critical-thinking and problem-solving abilities

Nice To Haves

Bachelor's Computer Technology degree preferred.
Experience managing additional OS’s such as OSX, iOS, Android, iPadOS, and others preferred.
Experience working with computers in a WAN environment is helpful.
Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred.

Responsibilities

Travels within the region to assist in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems.
Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories.
Diagnoses and repairs personal computers, mobile devices, and other various hardware.
Sends units out for repair and ensures the repair is accomplished in a timely manner.
Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices.
Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems.
Develops and maintains effective working relationships with customers, vendors, and others related to the company.
Promotes and maintains the identity and reputation of Border States, ensuring customer satisfaction and addressing problems and complaints as they arise.
Provides day-to-day conference room and audiovisual support for end users, including troubleshooting issues and assisting with routine driver updates and system upgrades for conference room hardware.
Assists with basic network infrastructure setup and maintenance in coordination with the Networking team, including installing and connecting network switches and related hardware.
Demonstrates basic proficiency with core networking concepts such as IP addressing and DHCP, and assists with mounting, cabling, and labeling network hardware under guidance.
Proactively communicates with the supervisor regarding personal computer usage and related requirements, as directed.
Provides accurate, timely documentation of expenses and other information as requested.
Provides input or recommendations to the department budget.
Researches and analyzes various topics and function of the department.
Performs other duties as assigned by supervisor or designate.