IT Integration Support Tech

Mister Car Wash•Tampa, FL

18h•Hybrid

About The Position

The IT Integration Support Technician delivers technical support and infrastructure setup for new store locations and ongoing operations. Working closely with internal teams and vendors, this role performs hardware installations, provides troubleshooting assistance, and maintains documentation related to IT integrations. It requires strong foundational skills in network and device support, a customer-first mindset, and the ability to adapt in dynamic field environments.

Requirements

High school diploma or GED required
3+ years in IT support, field service, or hardware integration roles
Direct experience with POS systems, network equipment, and vendor coordination
Strong proficiency with Microsoft Office and remote support tools
Ability to Travel: Up to 50%

Nice To Haves

Bachelor's degree in Information Technology or a related field, or equivalent experience preferred
CompTIA A +/CompTIA Data Sys/CompTIA Network + or Comparable

Responsibilities

Support installation and configuration of hardware including workstations, kiosks, routers, and POS systems
Assist in coordination with vendors to ensure smooth acquisition and system launch
Participate in validation of equipment functionality post-installation
Resolve common hardware and network issues for both remote and onsite environments
Document technical issues and resolutions within the IT service platform
Escalate unresolved challenges to senior technicians or support leads
Contribute to system testing, pre-installation preparation, and equipment staging
Assist in updating installation guides and basic infrastructure documentation
Offer input on process improvements related to integration workflows
Travel locally and nationally to support installations and IT deployments
Adapt to changing schedules, including occasional evening and weekend assignments