IT Support Tech

Team Rehabilitation Services, LLC•Atlanta, GA

18h•Onsite

About The Position

Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Wisconsin, and Georgia. Since our first clinic opened in 2001, we’ve built a reputation for excellent outcomes, exceptional patient satisfaction, and a workplace where therapists love to work. Our mission is simple: Provide the best outpatient physical, and occupational therapy. Make therapy enjoyable for patients. Deliver measurable improvements in health and quality of life. We believe that great therapy starts with great people — and we’re committed to giving our team the tools, time, and support they need to succeed.

Requirements

Excellent customer service skills
Experience IT desktop/laptop support
Good working knowledge of common office equipment, such as printers, fax machines, and projectors
Has a reliable car to drive to our locations all over south-east Michigan
Quick learner, with effective problem-solving skills, and ability to find solutions to new and complex issues
Familiarity with networking technologies, especially Ethernet, WIFI, TCP/IP, DHCP and DNS
Detail oriented, organized, and able to keep track of multiple projects and issues independently
Experience with Windows 10/11 and Microsoft Office environment
Experience working in a team-oriented, collaborative environment
Must be committed to Team’s initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce
Most importantly, be a good and kind person

Nice To Haves

Travel is unlikely but is possible once or twice per year

Responsibilities

Diagnose and troubleshoot hardware and software issues in a primarily Windows environment
Install, configure and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
Install, configure and troubleshoot software packages, including operating systems, desktop software and business applications
Provide support for other office equipment, including networked printers
Respond to requests for assistance in-person, over the phone, via email, and ticketing system. Manage the processing of these support requests to ensure they are handled in a timely professional manner
Administer and troubleshoot our internal phone system
Support antivirus and other security tools
Coordinate with external vendors for infrastructure maintenance and development
Conduct projects as directed by the IT Director

Benefits

Paid Mentorship with weekly one-on-one mentoring with an experienced PT for your first 3 months.
$1,500 per year for continuing education or student loan repayment — your choice.
40 hours of paid CEU time in addition to PTO.
Access to 50+ free in-house CEU courses taught by expert clinicians.
Option to participate in residency with the entire cost covered by Team
LOW COST medical plan option, plus dental & vision coverage.
401(k) match, profit sharing, and generous PTO.
Competitive salary with monthly bonus opportunities.
No non-compete agreements
A strong Equity & Engagement commitment — every team member’s voice matters.