Regional IT Coordinator

Wilson Sonsini Goodrich & Rosati, Professional Corporation•Boston, MA

2d•Onsite

About The Position

Wilson Sonsini is a premier legal advisor to technology, life sciences, and other growth enterprises worldwide, representing companies from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices globally. The firm is currently seeking a Regional IT Coordinator to join its IT team. This position, under the direction of the Regional IT Support Manager, is responsible for ensuring an effective and efficient level of IT support within their regional office. This includes, but is not limited to, deployment, repair, and moves of computer hardware, phone setup and support, addressing software-related issues, and conference room and video conference setup. The Regional IT Coordinator will be expected to maintain positive relationships with the Office Administrator, attorneys, and business professionals in the office. This role also includes supporting other national offices with occasional travel as needed and is an in-office position, Monday through Friday.

Requirements

High school diploma or equivalent
5+ years of previous experience as a hardware technician
Knowledge of basic computer hardware, including PC and Apple products
Experience with desktop operating systems, including Windows 10 and macOS
Proficiency in Microsoft Office applications and strong documentation skills
Ability to work well with a team or individually to effectively prioritize and execute tasks
Experience with mobile devices (Android, iPhones, iPads, etc.)
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
A+ Certification and other certifications encouraged
Ability to troubleshoot and repair issues
Ability to communicate technical information to non-technical personnel
Proven analytical and problem-solving abilities
Strong communication and customer service skills
Self-motivated, directed, attentive to detail, and highly organized
Great attention to detail
Must be able to lift/move equipment up to 40+ pounds without assistance

Nice To Haves

Experience in network management and help desk support is preferred
Law firm experience is a plus

Responsibilities

Field incoming support requests from employees in a courteous and timely manner
Provide onsite and remote support for network, hardware, and application issues
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems, applications, data backup, and restore
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Provide AV support in conference rooms
Perform post-resolution follow-ups to requests
Assist in maintaining and controlling IT inventory
Perform setup, breakdown, and cable management of user workstations
Participate in identifying and researching firm hardware needs
Play an integral role in the successful implementation of firm IT initiatives