Regional IT Coordinator
About The Position
Wilson Sonsini is a premier legal advisor to technology, life sciences, and other growth enterprises worldwide, representing companies from start-ups to global corporations, as well as the venture firms, private equity firms, and investment banks that finance them. The firm has approximately 1,100 attorneys across 17 offices globally. Wilson Sonsini is seeking a Regional IT Coordinator to join its IT team. This position, under the direction of the Regional IT Support Manager, is responsible for providing effective and efficient IT support within their regional office. Key duties include deployment, repair, and moves of computer hardware, phone setup and support, addressing software-related issues, and conference room and video conference setup. The coordinator is expected to maintain positive relationships with the Office Administrator, attorneys, and business professionals. This role also involves supporting other national offices with occasional travel as needed and is an in-office position, Monday through Friday.
Requirements
- High school diploma or equivalent
- 5+ years of previous experience as a hardware technician
- Knowledge of basic computer hardware, including PC and Apple products
- Experience with desktop operating systems, including Windows 10 and macOS
- Proficiency in Microsoft Office applications and strong documentation skills
- Ability to work well with a team or individually to effectively prioritize and execute tasks
- Experience with mobile devices (Android, iPhones, iPads, etc.)
- Solid knowledge of IT systems and applications
- Understanding of TCP/IP protocols and LAN/WAN configuration
- A+ Certification and other certifications encouraged
- Ability to troubleshoot and repair issues
- Ability to communicate technical information to non-technical personnel
- Proven analytical and problem-solving abilities
- Strong communication and customer service skills
- Self-motivated, directed, attentive to detail, and highly organized
- Great attention to detail
- Must be able to lift/move equipment up to 40+ pounds without assistance
Nice To Haves
- Experience in network management and help desk support is preferred
- Law firm experience is a plus
Responsibilities
- Field incoming support requests from employees in a courteous and timely manner
- Provide onsite and remote support for network, hardware, and application issues
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems, applications, data backup, and restore
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Provide AV support in conference rooms
- Perform post-resolution follow-ups to requests
- Assist in maintaining and controlling IT inventory
- Perform setup, breakdown, and cable management of user workstations
- Participate in identifying and researching firm hardware needs
- Play an integral role in the successful implementation of firm IT initiatives
Benefits
- Highly competitive salary and benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
