Regional Hotel/Resort Engineer

American Cruise Lines•Baton Rouge, LA

8d•Remote

About The Position

The Regional Hotel/Resort Engineer is responsible for the overall aesthetic condition and quality of hotel spaces onboard American Cruise Lines’ ships. Working closely with Hotel Operations and Hotel Maintenance and Refurbishment, the Engineer helps maintain the ships in accordance with company standards and guest expectations. During the operating season, the Engineer travels to ships to evaluate, inspect, and repair hotel spaces requiring attention. During planned layup periods, the Engineer oversees regional refurbishment, maintenance, and repair projects to prepare ships to return to service in good working order and with improved vessel quality. The position is part of the Hotel Maintenance and Refurbishment Team and reports to the Director of Hotel Standards. The role is remote and involves travel to ships, with approximately 60% travel. The Engineer must be located near a major airport within the selected region. American Cruise Lines describes its culture as guided by Optimism, Commitment, Patriotism, and Merit, and emphasizes innovation, collaboration, excellence, and opportunities for career growth.

Requirements

Prior hospitality experience maintaining and repairing public spaces and guest rooms at hotels or on cruise ships.
Strong working knowledge of maintenance, building systems, and construction principles.
Valid driver’s license.
Organizational skills and excellent verbal and written communication skills in English.
Proficiency in Microsoft Office and ability to use internal software and provided technology.
Pass a US Coast Guard-regulated pre-employment drug test.
Ability to identify, manage, and solve problems.
Ability to hold people accountable.
Ability to manage multiple competing deadlines.
Extreme attention to detail.
Consistent, accountable, confident, assertive, and committed.

Responsibilities

Oversee a comprehensive preventative hotel maintenance program for a group of passenger vessels in a region to minimize downtime and enhance the guest experience.
Supervise, schedule, evaluate, and develop hotel maintenance and refurbishment technicians and project managers.
Prepare ship visit reports after each visit, listing deficiencies noted and corrective action taken or planned.
Manage hired contractors to ensure scheduled work is completed and meets agreed terms and conditions.
Work with the Director of Hotel Standards to establish off-season repairs and planned refurbishment projects in accordance with the life cycle schedule.
Inspect hotel furniture, fixtures, and equipment to maintain brand quality.
Resolve issues assigned through the Hotel Maintenance ticket system.
Provide guidance and assistance to onboard teams working on maintenance and refurbishment items.
Establish timelines for moving in furniture, fixtures, and replacement items.
Facilitate effective communication between contractors, crew, and management.
Perform final inspections to ensure the quality and assurance of completed work before ship delivery.
Be available for weekly meetings with Hotel Operations Managers and the Hotel Development Team when needed.
Build teamwork across Marine, Hotel, and Engineering Operations.
Perform other duties as assigned.