ATM Regional Float - Madison WI
About The Position
The Regional Float Field Service Technician installs, converts, maintains, troubleshoots, repairs, and removes ATMs, Air/Vac equipment, and other Cash Depot products across multiple territories. The role provides coverage for staffing gaps, major installations, special projects, and other regional service needs. It combines mechanical troubleshooting, technical service, installation work, customer support, and field operations, with independent work and management of daily schedules. The position requires flexible regional travel based on business needs, including assignments in other territories for up to two consecutive weeks at a time. Evening, overnight, and weekend hours may be required as needed. The position offers a guaranteed 40-hour work week, paid drive time, a company vehicle, paid training, shift premiums, and participation in the annual profit-sharing program.
Requirements
- High school diploma or GED.
- Valid driver's license with an acceptable driving record.
- Ability to obtain and maintain a DOT Medical Examiner’s Certificate.
- Experience troubleshooting mechanical, electrical, or electro-mechanical equipment.
- Willingness to travel and work in other assigned territories for up to two consecutive weeks at a time.
- Availability to work evening, overnight, and weekend hours as needed.
- Strong customer service and communication skills.
- Strong organizational and problem-solving abilities.
- Ability to work independently with minimal supervision.
- Ability to safely lift and move equipment required for the position.
Nice To Haves
- ATM, kiosk, vending, HVAC, telecommunications, or field service experience.
- Technical troubleshooting experience.
- Military, mechanical, maintenance, or service technician background.
- Cash handling equipment experience.
Responsibilities
- Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products.
- Perform preventative and corrective maintenance.
- Troubleshoot electro-mechanical, hardware, and equipment issues.
- Perform ATM cash replenishment and coin removal services as scheduled.
- Complete software updates, diagnostics, and equipment testing.
- Travel to assigned territories to provide staffing coverage, project support, and service.
- Partner with dispatch to complete service requests and installations.
- Maintain inventory and communicate parts and supply needs.
- Complete required service documentation accurately and on time.
- Meet department performance metrics related to efficiency, safety, and first-time fix rates.
- Maintain customer relationships and represent Cash Depot professionally at customer locations.
- Communicate effectively with dispatch, management, and customers.
- Support customer needs while following security procedures.
- Assist with training and ride-alongs for other technicians.
- Recommend process and efficiency improvements.
- Participate in ongoing technical training programs.
- Share best practices and knowledge with technicians across territories.
Benefits
- Shift premiums: $3 per hour for hours worked after 5 p.m., $2 per hour on Saturdays, and $3 per hour on Sundays.
- Annual profit-sharing bonus program.
- Guaranteed 40-hour work week.
- Paid drive time.
- Company vehicle.
- Paid training and certification opportunities.
- Paid holidays.
- Paid time off (PTO).
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Company-paid life insurance.
- Company-paid short-term disability insurance.
- Wellness benefit programs.
- Medical deductible reimbursement program.
- Stable, year-round work.
- Advancement opportunities within Field Service and Operations.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
