Regional Field Service Manager

STARTOUCH INC•Reno, NV

1d•Onsite

About The Position

The Regional Field Service Manager will work directly with the Senior Manager of Network Field Operations to ensure StarTouch network deployment and repairs are carried out in a safe, timely, and orderly fashion. The Regional Field Service Manager will work with Field Service Technicians to carry out the scope of work outlined.

Requirements

Ability to lift/carry approx. 70 pounds (tool boxes, ladders, antennas, cabling, etc.)
Ability to perform wireless equipment installations on rooftops, towers, poles, etc.
Ability and comfort level to climb communication towers without fear or hesitation (100-400 ft)
Physical ability to assist co-workers down from tower structure as required by OSHA
Availability to travel for overnight trips as needed
Comfortable and willing to work in inclement weather (snow, rain, heat, high wind, etc.)
Demonstrated proficiency in drone operation, PC and laptop computers and company software programs
Demonstrated ability to program and test microwave radios, routers and equipment
Demonstrated skills and ability to perform cabling projects as needed (Cat5, direct burial, etc.)
Successfully complete assigned training workshops, online and/or in person
Complete series of management training webinars for supervisors provided by the HR Department
Ability to speak, read and write in English and communicate clearly and effectively with staff, customers and vendors
Demonstrate the ability to manage a crew of 4-8 through time management, organization, communication and follow up
Osha 30 certification, OSHA certified for tower climbing
First aid certified
Bucket truck/lift certification
Valid drivers license with annual abstract report verifying insurable driving record
Available to work from 7:30 a.m. to 4:p.m. and often longer, as needed Monday-Friday with occasional overnight stays. Emergency after-hours work may be required.
Ability to continually pass random drug screens, initial background check, and ongoing customer –required background checks

Responsibilities

Direct or participate in all work on towers, looking after all aspects of work, ensuring that quality installation has been performed, including cable management, rigging, hoisting, landing, grounding, fastening, load-hopping, etc.
Perform service set-ups/take-downs-maintenance of StarTouch microwave services to StarTouch customers
Perform cabling projects and networking duties at terminal facilities or other job locations
Comply, and direct others to comply, with company standards, policies, safety protocols and best-practice industry standards
As directed, perform on-site supervision of all assigned construction activities defined in the scope-of-work
Assist in lining out jobs, in detail, with the Field Service Techs, selecting a “project lead” for each projects
Complete daily per-site field reports and collect daily per-site Job Safety Analysis (JSA)
Review all on-site closeout documentation for accuracy, completeness and timeliness: submit and upload documentation as required.
Other miscellaneous job-related tasks from time to time.

Benefits

Competitive employee compensation with growth opportunities
Medical insurance
Company paid Vision and dental benefits
$100,000 company paid life insurance coverage which can be increased by employee contributions
401K basic retirement plan w/matching contribution plan
10 paid holidays - New Years, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and your Birthday.
Seventeen (17) PTO days per year. Twenty two days (22) after four (4) years of employment.
Logoed work wear (you must provide your own ceramic-toed/shanked boots)
Meal reimbursement schedule for out-of-region work
Company-paid training and ongoing certifications
Opportunities for advancement and specialty assignments