Regional Field Manager (30140)

State of Montana • Browning, MT

1d • Hybrid

About The Position

The Regional Field Manager (RFM) provides strategic and operational leadership for regional Office of Public Assistance (OPA) field offices. This position ensures consistent, equitable, and accurate service delivery across local offices by overseeing regional operations, implementing statewide program expectations, and supporting staff in delivering high-quality customer service for public assistance offices. The RFM collaborates closely with division leadership, other regional managers, and local management to align office operations with statewide goals, performance metrics, and program accuracy standards. Responsibilities include operational oversight, team leadership, continuous improvement, managing personnel including recruiting, retention, and due diligence processes, and ensuring adherence to federal and state public assistance policies. This position provides direct supervision to Field Operations Managers (FOM) and provides support to supervisors and frontline teams.

Requirements

• Thorough knowledge of applicable state and federal laws pertaining to public assistance program requirements.
• Strong understanding of social, economic, and cultural factors impacting families and individuals served by public assistance programs.
• Comprehensive knowledge of public assistance programs, eligibility determinations, and federal/state program requirements including SNAP, TANF, Medicaid, and HMK.
• Skill in analyzing data, identifying trends, and making informed decisions to improve operational effectiveness.
• Knowledge of customer-service principles, supervisory practices, organizational leadership, and personnel management.
• Ability to interpret and apply complex laws, regulations, and policies in a consistent and practical manner.
• Knowledge of program administration, budget, and personnel management.
• Excellent verbal and written communication skills, including the ability to coach, train, present information, and facilitate discussions with staff and stakeholders.
• Ability to oversee and monitor compliance with programs and procedures.
• Ability to foster effective collaboration with community partners, leadership, and other stakeholders.
• Ability to model professionalism, manage change, maintain resilience under pressure, and support teams through evolving expectations.
• Bachelor’s degree in related field.
• Five years of management and/or training experience in a public assistance office.
• Other combinations of education and public assistance experience may be considered on a case-by-case basis.

Responsibilities

• Provides strategic and operational leadership for regional Office of Public Assistance (OPA) field offices.
• Ensures consistent, equitable, and accurate service delivery across local offices.
• Oversees regional operations.
• Implements statewide program expectations.
• Supports staff in delivering high-quality customer service for public assistance offices.
• Collaborates closely with division leadership, other regional managers, and local management to align office operations with statewide goals, performance metrics, and program accuracy standards.
• Operational oversight.
• Team leadership.
• Continuous improvement.
• Managing personnel including recruiting, retention, and due diligence processes.
• Ensuring adherence to federal and state public assistance policies.
• Provides direct supervision to Field Operations Managers (FOM).
• Provides support to supervisors and frontline teams.
• Achieve program improvements and call handling efficiency through continual review.
• Motivate, mentor, and supervise personnel.

Benefits

• healthcare coverage
• retirement plans
• paid vacation
• sick leave
• holidays
• work/life balance
• eligibility to participate in the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager