Regional Field Services Manager

Heritage - Crystal Clean LLC•Hoffman Estates, IL

1d•Onsite

About The Position

The Regional Field Service Manager supervises the overall operation of the field services department for their defined territory, coordinating and managing resources to successfully carry out field service jobs, including system equipment installation, checkout, maintenance, and repairs.

Requirements

High School Diploma or equivalent required
5+ years of related experience
Experience supervising and leading employees.
Proficiency in Microsoft Office Suite.
Effective oral and written communication skills.
Experience providing external sales support to direct sales representatives and customers.

Nice To Haves

Bachelor's degree preferred
previous management experience with budgetary and profit & loss (P&L) responsibility preferred.

Responsibilities

Delivers excellent customer service to internal and external customers.
Ensures operations are performed safely and in compliance with local, state, and federal regulations.
Manages and trains new employees as needed to ensure safety, efficiency, and profitability.
Ensures all employees are properly trained and equipped with the necessary tools to be successful.
Compiles and analyzes various reports for decision-making, management reporting, and compliance.
Manages the departmental budget and business plan for the functional area.
Works with sales personnel to develop costs and operation plans for potential field service projects, holding responsibility for completing projects on the defined cost basis.
Identifies resource needs and provides justification and troubleshoots and resolves complex problems.
Provides leadership to assigned employees by establishing performance expectations, assigning and monitoring work, providing coaching and feedback, supporting employee development, recognizing performance, and addressing performance concerns in accordance with company policies and procedures.
Other reasonable directives, responsibilities, and activities may change or be assigned at any time with or without notice.