Regional Field Technician

White Castle•South Plainfield, NJ

8d•Onsite

About The Position

The Regional Field Technician is responsible for maintaining all restaurant technology and servicing the essential functions of business operations. This role will utilize your expertise to provide support for restaurant technology encompassing: hardware and software development support tools for the corporate Support Center as well as all vendor partners. The position will also serve as a liaison between vendors and the Home Office. The incumbent will work to avoid interruption in operations by maintaining the complex suite of systems that make up restaurant infrastructure. This position will also contribute to strategic planning efforts as White Castle continuously works to improve and innovate while supporting our brand.

Requirements

College degree or certification or a minimum of 3-5 years of technical experience is required
College degree in Electronic, Computer Science, Engineering or comparable experience of a minimum of 3-5 years is required
A minimum of 5 years in-depth knowledge of White Castles Operations and Procedures is required
A minimum of 2 years’ experience in Installation of LAN/CAT5 Networking, Cable Making & Wall Jack Termination, Audio Systems, PA Systems, Alarms, Circuit Boards is required
A minimum of 5 years of personnel or vendor management experience is required
Able to make decisions on repair or replacement based on troubleshooting skills, while still meeting deadlines
Spreadsheet Creation, and Multimedia Devices, Microsoft Office, Windows 10, Windows 7, Android and iPhones, Android Tablets and iPads, VOIP
Strong organizational and troubleshooting skills are required
Ability to climb ladders and scaffolds, work for extended hours of uninterrupted time and must be able to withstand adverse weather and site conditions for any assigned job site inspections
Ability to lift, push or pull up to 50 pounds regularly
Valid driver’s license, dependable transportation and automobile insurance with the required limits of liability
Adhere to safety rules and procedures and use proper tools in prescribed manner
Travel to and from different locations as assigned
Must follow all PCI compliance rules and regulations for credit card PIN pads including passing a background check, Quarterly Security communication checks, applying authorized identification to PCI compliant equipment

Nice To Haves

Corrigo Enterprise Work Order software on PC and Smart Phone APP experienced is preferred

Responsibilities

Install, repair, or replace equipment in the castles to maintain the flow of information or as directed to comply with company standards
Work with Regional Management to schedule training and develop Training Materials for management and castle staff as necessary to provide proper support for hardware and software used in the castles
Provide 24-hour support (via Corrigo) for hardware and software needs in the castles
Review plans for new building construction to facilitate the ordering of proper equipment
Schedule and Coordinate all Area DAPL (out loads), Inventory, Database, and Software updates and changes with the Castles and Castle Systems Administration to meet all demands of Marketing, Castles Sales patterns, Regional Deadlines, Special Projection/Circumstances, etc.
Work with the Home Office to test new Software and Hardware of the POS Systems
Purchase equipment to allow for sufficient inventory of stock cost-effectively
Notify Regional and Castle Management of needed information such as Updates, Out loads, Procedural Changes, Policies, System Hardware Changes, Price Changes, Packaging Changes, Scheduled Installations, Scheduled Service Work, and Outside Vendor or Sub-Contractor Visits to our Facilities
Create and Maintain Area Spreadsheets, while developing and maintaining data backups and recovery for reimaging and reconstruction when replacing PC hard drives
Use a web portal or another appropriate service to diagnose, troubleshoot, and confirm repairs of the Interface or surveillance systems
Communicate, the company-approved ticketing software and email, close-out codes for completed Interface work orders, to Risk Management
Work directly with Network Architect and Security Analyst to Troubleshoot and Install High- Speed Data Services and Equipment
Ship and deliver all defective equipment to the appropriate vendor’s address using the Region’s preferred shipping company and track each shipment to ensure delivery
Facilitate Service Technician cross-training to ensure system-wide support when Field Technical Manager becomes unavailable due to emergency or priority job demands or P.T.O.
Develop Instructional Training Materials for Regional and Castle Management as necessary on the proper use of Systems, Cleaning Procedures, Reports, Software, and Area & Company Policies of use of all Systems
Organize and maintain materials to ensure effective distribution upon request
Performs other duties as assigned