Regional Field Inspection Manager

OPENLANE

6d•Remote

About The Position

OPENLANE is seeking a Regional Field Inspection Manager to lead inspection delivery across an assigned region. The role is accountable for inspector quality, productivity, capacity, and service reliability, ensuring inspections are completed accurately, efficiently, and in accordance with OPENLANE standards. The manager oversees inspectors and partners with Inspector Regional Leads to coach performance, address gaps, and support consistent execution across regional markets. The position requires a people-focused, analytical, and operationally disciplined leader who can hold teams accountable and build relationships across Operations, Sales, Scheduling, Quality Assurance, Arbitration, Product, and Technology. The role is performed remotely from the Toronto area and includes regular travel to dealerships and field locations within the assigned region.

Requirements

At least 3 years of operations management, field operations, or a related leadership experience.
Experience managing employees across multiple locations or markets.
Demonstrated ability to set expectations, coach performance, and hold teams accountable.
Strong analytical skills and ability to use operational data to identify issues and drive action.
Strong written and verbal communication skills.
Ability to build effective cross-functional relationships and influence without direct authority.
Experience in automotive inspections, vehicle condition reporting, or a related automotive operations environment.
Valid driver’s license and ability to travel regularly for field visits.
Ability to work remotely from the Toronto area while supporting a multi-market regional operation.

Nice To Haves

Experience managing a mix of full-time employees and contractors.
Experience leading a distributed field workforce across multiple markets.
Experience in automotive remarketing, vehicle inspections, or condition reporting.
Experience with quality assurance, arbitration, or structured performance-management programs.
Experience with scheduling, workforce-management, or field-service tools.
Bilingual proficiency in English and French.

Responsibilities

Lead inspection operations across the assigned region, with accountability for quality, productivity, capacity, and service reliability.
Manage and develop inspectors by setting goals, coaching performance, completing reviews, and taking corrective action when required.
Partner with Inspector Regional Leads to run a consistent regional performance cadence using scorecards, field observations, and quality and productivity data.
Lead regional workforce planning, hiring, onboarding, and training to align coverage and scheduling capacity with dealer demand.
Work with Sales and Scheduling to communicate constraints early, resolve service issues, and protect dealer commitments.
Partner with Quality Assurance, Arbitration, Product, and Technology to address recurring defects and improve inspection tools and workflows.
Standardize best practices across regional markets.
Report performance and operational risks with clear owners, mitigation plans, and timelines.

Benefits

Medical, dental, and vision benefits; employer HSA contributions and FSA options in the US.
Immediately vested 401(k) with company match in the US or RRSP with company match in Canada.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Internal promotions, diverse career paths, and opportunities for advancement.
Target annual bonus range of CAD $13,500–$18,000.