Field Service Technician - Inspection

SYNTEGON • Raleigh, NC

2d

About The Position

The Field Service Technician is primarily responsible for creating, completing, and optimizing machine-vision system recipes used to inspect pharmaceutical injectable medicines. The role also supports work with COC on artificial intelligence technologies and custom vision applications. Other duties include machine installation, troubleshooting, preventive maintenance, machine modifications, and particle-sensor parameter setup. The technician may also support other pharmaceutical packaging and inspection equipment within the inspection division.

This position involves approximately 75% domestic travel and occasional international travel, including support for Factory Acceptance Testing at Syntegon facilities in Japan, Germany, or Denmark. The technician performs vision tuning, guides and trains technicians and customer staff, supports machine installations and Site Acceptance Testing, and helps customers supply suitable samples to develop vision recipes that meet defect-detection targets while minimizing false rejects. The role also includes on-site customer support, phone troubleshooting, PC repairs and upgrades, vision training classes, and preparation of service summaries and technical reports.

Requirements

• Bachelor of Science or Engineering degree, or a combination of education and relevant job experience.
• At least one year of application experience using vision systems.
• Valid driver’s license.
• Passport or ability to acquire a passport.
• Ability to lift items up to 30 pounds, maneuver equipment for placement, and bend down to work in lower areas of a machine.
• Ability to work overtime and occasional weekends and travel.

Nice To Haves

• Experience with Halcon or Cognex vision systems.

Responsibilities

• Create, complete, and optimize machine-vision recipes for inspection of pharmaceutical injectable medicines.
• Work with COC on artificial intelligence integration and custom vision applications.
• Perform vision tuning and instruct new technicians and engineers on tuning standards.
• Support Factory Acceptance Testing at Syntegon facilities in Japan, Germany, or Denmark.
• Install machines and support customers with Site Acceptance Testing.
• Guide customers in providing appropriate samples to develop machine-vision recipes that meet defect-detection targets while minimizing false rejection of acceptable products.
• Train customer staff on the operation and maintenance of inspection, packaging, and assembly machines.
• Perform on-site preventive maintenance and troubleshoot mechanical and electrical machine issues.
• Perform machine modifications and particle-sensor parameter setup.
• Support other pharmaceutical packaging and inspection equipment within the inspection division as needed.
• Maintain regular communication with customers to ensure proper machine function and customer satisfaction.
• Teach vision training classes at customer sites.
• Perform PC repairs and upgrades at customer sites.
• Provide phone troubleshooting support for machine operational issues.
• Generate service-visit summaries and technical reports.

Benefits

• Medical, dental, vision, and prescription health insurance from day one.
• 401(k) with company match.
• Employer-paid short- and long-term disability insurance.
• Employer-paid life insurance.
• Education assistance program.
• Paid time off.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level