Field Service Technician (Engineer) - Inspection
About The Position
The Field Service Technician is primarily responsible for creating, completing, and optimizing machine vision system recipes used to inspect pharmaceutical injectable medicines. The role also supports work with COC on artificial intelligence technologies and custom vision applications. Other duties include machine installation, troubleshooting, preventive maintenance, modifications, particle sensor parameter setup, and support for other pharmaceutical packaging and inspection equipment. The position involves approximately 75% domestic travel and occasional international travel to support Factory Acceptance Testing (FAT) with customers at Syntegon facilities in Japan, Germany, or Denmark. The technician works with customers on machine installation and Site Acceptance Testing (SAT), develops vision recipes to meet defect-detection targets while minimizing false rejections, trains customer staff, and provides on-site and phone-based technical support. The role also includes teaching vision training classes, performing PC repairs and upgrades, and preparing service summaries and technical reports.
Requirements
- Bachelor’s of Science/Engineering degree or a combination of education and relevant job experience.
- Minimum of one year of application experience using vision systems; Halcon or Cognex experience is preferred.
- Valid driver’s license.
- Passport or ability to acquire a passport.
- Ability to lift items up to 30 pounds, maneuver equipment for placement, and bend down and work in lower areas of machines.
- Ability to work overtime and occasionally work or travel on weekends.
- Ability to travel approximately 75% domestically and occasionally internationally.
Nice To Haves
- Experience using Halcon or Cognex vision systems.
Responsibilities
- Create, complete, and optimize vision system recipes for inspection of pharmaceutical injectable medicines.
- Perform vision tuning and instruct new technician/engineers on tuning standards.
- Work with COC on artificial intelligence integration and vision integrations.
- Support Factory Acceptance Testing (FAT) at Syntegon facilities in Japan, Germany, or Denmark.
- Install machines and support customers with Site Acceptance Testing (SAT).
- Guide customers in providing samples for developing machine vision recipes and achieving defect-detection targets with minimal false rejection of acceptable products.
- Train customer staff on operation and maintenance of inspection, packaging, and assembly machines.
- Perform customer-site preventive maintenance and troubleshoot mechanical and electrical machine issues.
- Maintain regular communication with customers about machine function and satisfaction.
- Teach vision training classes at customer sites.
- Perform PC repairs and upgrades at customer sites.
- Provide phone troubleshooting support for machine operational issues.
- Generate service visit summaries and technical reports.
- Perform machine installations, troubleshooting, preventive maintenance, modifications, and particle sensor parameter setup.
- Support other pharmaceutical packaging and inspection equipment within the inspection division.
Benefits
- Medical, dental, vision, and prescription health insurance from day one.
- 401(k) with generous company match.
- Employer-paid short- and long-term disability insurance.
- Employer-paid life insurance.
- Education Assistance Program.
- Paid Time Off.
- Employee Assistance Program.
- Bonus, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
