Field Service Technician - Inspection
About The Position
The Field Service Technician (Machine Vision Specialist) primarily creates, completes, and optimizes vision system recipes for inspecting pharmaceutical injectable medicines. The role also works with COC on artificial intelligence technologies and custom vision applications. Other duties include machine installations, troubleshooting, preventive maintenance, modifications, particle sensor parameter setup, and support for other pharmaceutical packaging and inspection equipment within the inspection division. The position involves approximately 75% domestic travel and occasional international travel, including supporting Factory Acceptance Testing at Syntegon facilities in Japan, Germany, or Denmark. The technician supports customers at their sites and by phone, trains customer staff, develops vision recipes to meet defect detection targets while minimizing false rejection, and produces service summaries and technical reports. The role is full-time, non-exempt, and eligible for overtime.
Requirements
- Bachelor of Science or Engineering degree, or a combination of education and relevant job experience.
- Minimum of one year of application experience using vision systems.
- Valid driver’s license.
- Passport or ability to acquire a passport.
- Ability to lift up to 30 pounds, maneuver equipment into position, bend down, and work in lower areas of a machine.
- Ability to work overtime and occasionally work or travel on weekends.
- Ability to travel approximately 75% domestically and occasionally internationally.
Nice To Haves
- Experience with Halcon or Cognex vision systems is preferred.
Responsibilities
- Create, complete, and optimize vision system recipes for pharmaceutical injectable medicine inspection.
- Support Factory Acceptance Testing with customers at Syntegon facilities in Japan, Germany, or Denmark.
- Perform vision tuning and instruct new technician/engineers on tuning standards.
- Work with COC on artificial intelligence integration and vision integrations.
- Install machines and support customers with Site Acceptance Testing.
- Guide customers in providing samples for vision recipe development and meeting defect detection targets with minimal false rejection of acceptable products.
- Train customer staff on operating and maintaining inspection, packaging, and assembly machines.
- Perform customer-site preventive maintenance and troubleshoot mechanical and electrical machine issues.
- Maintain regular communication with customers about machine function and satisfaction.
- Teach vision training classes at customer sites.
- Perform PC repairs and upgrades at customer sites.
- Provide phone support for machine operational issues.
- Generate service visit summaries and technical reports.
- Perform machine modifications and particle sensor parameter setup.
- Support other pharmaceutical packaging and inspection equipment within the inspection division as needed.
Benefits
- Medical, dental, vision, and prescription health insurance from day one.
- 401(k) with company match.
- Employer-paid short- and long-term disability insurance.
- Employer-paid life insurance.
- Education assistance program.
- Paid time off.
- Employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
