Regional Facilities & Operations Manager

Troutman Pepper Hamilton Sanders•Philadelphia, PA

About The Position

The Regional Facilities & Operations Manager oversees maintenance, repairs, space planning, and emergency preparedness programs for facilities within their assigned region. The Regional Facilities & Operations Manager works closely with the Regional Office Administrator, serving as a primary contact for property management and for day-to-day facility needs. The Regional Facilities & Operations Manager establishes and maintains relationships with facility-related contractors and vendors to ensure a positive and productive experience for all employees, including the development, scheduling, and implementation of preventative maintenance programs.

Requirements

Strong understanding of building and safety operations.
Must be able to work independently and in a team setting.
Superior customer service skills and able to solve problems through collaboration.
Outstanding verbal, written, and organizational skills.
Excellent interpersonal skills and the ability to work and communicate effectively with all levels of law firm personnel, including partners and administrative managers.
Maintain sensitivity to confidential information.
Ability to multi-task, meet deadlines and shift priorities quickly.
Strong technical skills including MS Word, Excel, PowerPoint, Visio, and Outlook applications, with an emphasis on the ability to utilize and manipulate data in Excel.
Bachelor’s degree in related field, or any combination of training, education and experience that demonstrates the ability to perform the duties of this position.
Minimum of five (5) years of experience working in facility, property, and space management with progressively increasing responsibilities and demonstrated leadership.
Minimum of two (2) years of supervisory experience in a facilities or operations position.

Responsibilities

Lead special projects, such as space planning changes, attending project, and building meetings, and supporting build-out efforts, to improve the overall work environment for employees.
Ensure the assigned regional facilities are well-maintained by performing daily walkthroughs and review of office space for general repairs and maintenance needs requiring action.
Manage and foster relationships with internal clients by responding to inquiries and requests in a timely manner.
Manage facilities vendors, purchasing, and budget to include beverage services, office supplies, and break service supplies.
Meet with vendors and contractors to discuss services, obtain pricing, discuss alternatives for cost reductions, and maintain cooperative relationships.
In support of the Regional Office Administrator, serve as day-to-do contact with building property management, acting as a liaison for scheduled and emergency repairs and other unplanned facility’s needs.
Communicate critical facilities information to offices as needed, such as notifications of scheduled and non-scheduled repairs and any emergency needs or actions.
Manage Emergency Preparedness Program, including organizing semi-annual building emergency drills, maintaining the “First Responders” list, and ensuring Floor Wardens are trained, and coordinating regular AED training and equipment inspection.
Respond to and resolve general and urgent end-user inquiries regarding day-to-day services (e.g., general repairs/preventative maintenance, HVAC, building automation/controls, pest control, fire/life safety, waste management, security).
Manage office moves, working in conjunction with Regional Office Administrator on office assignments.
Manage overall ticketing process for assigned facilities and related team, including assigning, monitoring, and reporting on tickets status.