Regional Dispatcher - Fort Wayne Regional Dispatch Center

Indiana State Police • Fort Wayne, IN

7d

About The Position

The Regional Dispatcher is a professional staff employee of the Indiana State Police. The primary responsibility is to receive, collate, record, disseminate, and accurately dispatch information to Department police personnel, other law enforcement agencies, and other support services using a Computer Aided Dispatch (CAD) system, Records Management System (RMS), Automatic Vehicle Locator (AVL), Geographic Information System (GIS), and other Regional Dispatch Center resources. On-the-job training is provided for qualified and energetic individuals.

The Dispatch Center operates continuously, 24 hours per day, 7 days per week. The role requires the ability to work multiple or rotating shifts, including weekends and/or holidays, and to maintain concentration on numerous tasks in a busy, noisy environment while remaining calm during emergencies.

Requirements

• High school graduate or equivalent GED.
• Successfully complete the Department typing test.
• Take a Department-approved Dispatch Simulation test.
• Become certified and maintain certification as a TDD/TTY operator.
• Become certified in CPR and Emergency Medical Dispatch, or provide proof of certification.
• Ability to maintain confidentiality.
• Ability to communicate effectively, both verbally and in writing.
• Successfully pass a background investigation.
• Ability to maintain concentration on numerous tasks in a busy and noisy environment.
• Ability to remain calm in emergency situations.
• Ability to work multiple or rotating shifts, including weekends and/or holidays.
• Submit a complete work history and copies of the required applicable education and service documents: high school transcript or GED certificate, any college transcripts, technical certificates, and military DD214 if applicable.

Nice To Haves

• Emergency Medical Technician (EMT) certification preferred.

Responsibilities

• Provide dispatch support to other Regional Dispatch Centers statewide as needed in response to natural disasters, inclement weather, or other operational needs.
• Coordinate emergency and non-emergency traffic with Department personnel and other public safety agencies.
• Provide emergency medical self-help to citizens while EMS units are en route.
• Process, analyze, and dispatch Indiana Data and Communications System (IDACS), National Law Enforcement Telecommunications System (NLETS), and National Crime Information Center (NCIC) information in precise formats to meet state and federal guidelines.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED