Regional Dispatch Center Shift Supervisor - Lowell Regional Dispatch Center

Indiana State Police • Lowell, IN

3d • Onsite

About The Position

To serve as a civilian employee of the Indiana State Police whose primary responsibility is to provide shift supervision to Regional Dispatchers to ensure efficient and accurate telecommunications operation relating to operational and personnel functions at the Regional Dispatch Center, including the oversight and use of a Computer Aided Dispatch (CAD) system, Records Management System (RMS), Automatic Vehicle Locator (AVL), Geographical Information System (GIS) and other Regional Dispatch Center resources.

Requirements

• High school graduate or possess the equivalent GED.
• Able to successfully pass Department typing test.
• Take a Department approved dispatch simulation test.
• Minimum of two (2) years experience as a Dispatcher in the public safety communications field.
• Must be able to successfully pass a background investigation.
• Required to submit copies of high school transcript or GED certificate, any college transcripts, technical certificates and a military DD214 or NGB22 (if applicable).

Nice To Haves

• Emergency Medical Technician (EMT) certification is preferred.
• Ability to function as a Telecommunications Quality Assurance Specialist, including making recommendations for quality improvement.
• If not currently certified, must obtain and maintain certifications in all of the following areas: IDACS Coordinator, IDACS MDD Instructor, Association of Public safety Communications Official (APCO) Communications Training Officer and Indiana Law Enforcement Academy (ILEA) instructor, maintaining the Generalist instructor rating.

Responsibilities

• Direct supervision of Regional Dispatch Center communications operational personnel, operational functions and assignments.
• Evaluate, train and schedule subordinate personnel.
• Understand and anticipate subordinates’ work needs and be able to take appropriate actions.
• Participate in the selection of new Regional Dispatchers as required.
• Work with Regional Dispatch Center Manager to maintain efficient operation of radio room.
• Act as Assistant District Coordinator of Indiana Data and Communications System (IDACS).
• Responsible for covering all shifts during illness, vacations and other shortages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED