Police Dispatch Shift Supervisor

City of Pomona•Pomona, CA

7d•Onsite

About The Position

Are you ready to advance your public safety career and lead a team at the center of emergency response? The City of Pomona invites qualified candidates to apply for the Police Dispatch Shift Supervisor position within the Police Department. In this critical leadership role, you will guide, train, and support the dispatch professionals who serve as the vital connection between the community and emergency responders. The Police Dispatch Shift Supervisor helps drive operational excellence by ensuring calls for service are handled accurately and efficiently, field personnel receive timely and reliable information, and dispatch operations meet the highest standards of safety, professionalism, and service. This position requires availability to work assigned shifts, including nights, weekends, holidays, overtime, and other hours necessary to support the Police Department’s 24-hour emergency communications operation.

Requirements

High school diploma supplemented by specialized training in emergency management and telecommunications operations.
Four years of emergency dispatch experience including two years of lead or supervisory experience.
Possession of POST Dispatcher certification.
Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
Decision Making: Choosing optimal courses of action in a timely manner
Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
Business Process Analysis: Defining, assessing, and improving operational processes and workflow
Managing Performance: Ensuring superior individual and group performance
Thorough knowledge of emergency dispatch procedures, radio communications, CAD, CLETS, and other public safety telecommunications systems.

Nice To Haves

Experienced public safety dispatcher and confident leader who remains calm, focused, and decisive in high-pressure situations.
Strong supervisory, training, and coaching skills.
Ability to guide staff while maintaining accountability, consistency, and a positive team environment.
Sound judgment, excellent communication and problem-solving abilities.
Organized, detail-oriented, and committed to accuracy, professionalism, teamwork, and exceptional service to the public and field personnel.

Responsibilities

Lead, plan, and review the work of staff responsible for providing emergency dispatch services.
Estimate time and supplies required; requisition materials as required; ensure equipment is working properly.
Train assigned employees including in the areas of work methods, techniques, and the use and operation of equipment.
Verify work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.
Ensure adherence to safe work practices and procedures.
Respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
Perform the full range of duties in the assigned area of work.
Receive requests for police, fire, or other emergency services over the phone; answer 911, alternate emergency, and business calls.
Screen incoming calls to determine necessity, priority, and type of response required.
Monitor other agency radio frequencies to be aware of incidents elsewhere that may affect operations.
Dispatch units in response to calls for service; monitor all activities on the radio keeping constant communications with personnel in the field; relay information and instructions to field personnel.
Maintain accurate log of incoming service requests and action taken; enter, update, and retrieve information from the computer and teletype networks.
Provide general information to the public; refer calls to appropriate agencies; calm angered, distraught, or frightened callers; maintain calm in radio transmissions during hectic, tense, and dangerous situations.
Call public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City standby personnel.
Operate the CLETS (California Law Enforcement Teletype System) to run registration checks on vehicles, property, wanted information, and driver's license status.
Contact other agencies and check for warrants on subjects.
Operate a variety of public safety telecommunications equipment, C.A.D., records management system, unit and call status monitors, alarm board, and other miscellaneous equipment.
Perform related duties and responsibilities as assigned.