Police Dispatch Manager

Brigham Young University • Provo, UT

4d • Onsite

About The Position

The Police Dispatch Manager provides leadership and operational oversight for the BYU Police Dispatch Center and Security Control Center, ensuring continuous 24/7 monitoring of life-safety systems and emergency communications. This position leads teams responsible for dispatching police, fire, medical, security, and facilities personnel while supporting a safe and secure campus environment. The manager oversees staffing, training, quality assurance, compliance, and the effective use of technology to ensure exceptional emergency response services.

Requirements

• Bachelor's degree or equivalent industry experience
• Five or more years of police, fire, medical, or public safety dispatch experience
• Strong leadership, team development, and supervisory experience
• Excellent communication, organizational, conflict resolution, and decision-making skills
• Knowledge of public safety communications, emergency dispatch operations, and applicable state and federal regulations
• Ability to remain calm and lead effectively during emergency and high-stress situations
• Experience managing technology-based communication and security systems
• Ability to obtain and maintain required certifications, including POST Dispatch, PowerPhone, Utah BCI, CPR/First Aid, NIMS, and other position-specific certifications

Nice To Haves

• Master's degree
• Experience leading complex public safety communication or emergency operations centers
• Experience implementing quality assurance and training programs
• Familiarity with public safety technologies such as CAD, Genetec, Spillman, AVTEC, and emergency management systems

Responsibilities

• Lead, supervise, and develop full-time, part-time, and student employees in the Police Dispatch and Security Control Center
• Oversee 24/7 dispatch operations, including police, fire, medical, security, maintenance, and emergency communications
• Recruit, hire, train, schedule, and evaluate dispatch and security control personnel
• Ensure compliance with university, state, and industry policies, procedures, and certification requirements
• Maintain quality assurance programs and support continuous improvement of dispatch operations
• Oversee staff training, technical reference materials, and certification tracking
• Coordinate emergency communications, alarm monitoring, security camera systems, and incident response
• Build collaborative relationships with campus departments and external public safety agencies
• Support implementation and training of dispatch technologies and security systems
• Maintain professional certifications and promote ongoing staff development

Benefits

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Generous vacation and sick time, plus 13 paid holidays
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long term disability benefits
• Paid parental and maternity leave
• Wellness program
• Free on-campus parking
• Free UTA passes for employee, spouse, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

What This Job Offers

• Job Type: Full-time
• Career Level: Manager