Dispatch Supervisor

Odyssey•Bensenville, IL

1d•$55,000 - $65,000•Onsite

About The Position

The Dispatch Supervisor is responsible for coordinating the scheduling and movement of shipments for multiple customers while directly supervising assigned Class A drivers. This position oversees daily dispatch operations, customer communication, shipment tracking, driver performance, and transportation coverage to ensure safe, efficient, and reliable service. The Dispatch Supervisor also supports driver hiring, training, performance management, and compliance while working closely with customers, carriers, operations, maintenance, and human resources to achieve business and customer service objectives.

Requirements

High School Diploma or equivalent is required.
2–5 years of professional work experience is required.
Previous experience managing drivers or transportation employees is required.
Proficiency in Microsoft Office software programs is required.
Ability to type a minimum of 35 words per minute.
Strong leadership, communication, and interpersonal skills.
Strong organizational and time-management abilities.
Excellent problem-solving and decision-making skills.
Ability to manage multiple priorities in a fast-paced transportation environment.
Strong customer service and relationship-management skills.
Ability to work independently while collaborating effectively with customers, drivers, carriers, and internal teams.
Ability to work flexible hours, including rotating after-hours and weekend on-call coverage.

Nice To Haves

Experience in transportation, dispatch, logistics, or trucking operations is preferred.
Experience in warehousing is preferred.

Responsibilities

Oversee daily transportation and dispatch operations while ensuring customer needs, driver performance, and operational goals are consistently met.
Coordinate pickup and delivery schedules with customers and drivers.
Dispatch loads and monitor shipments from pickup through delivery.
Plan transportation routes, payloads, equipment requirements, and transportation modes.
Track shipments and provide timely status updates to internal and external customers.
Optimize the use of company drivers, Independent Contractors, and external carriers.
Ensure freight is positioned appropriately to maximize driver productivity and revenue.
Consider cost reduction, freight savings, service requirements, and contractual obligations when planning transportation.
Coordinate the retrieval of equipment or loads in situations involving breakdowns, accidents, or abandonment.
Serve as a primary point of contact for customer, carrier, and driver-related issues.
Establish and maintain strong relationships with customers, carriers, and drivers.
Resolve logistical and service-related issues professionally and efficiently.
Ensure customer service expectations and transportation coverage requirements are consistently met.
Maintain accurate customer, vendor, carrier, and shipment information.
Ensure required documentation is accurately and timely completed to support billing, payroll, and accounts payable processes.
Directly supervise assigned Class A drivers and provide ongoing guidance and support.
Assist with driver hiring, onboarding, orientation, and training.
Monitor and document driver performance and provide regular feedback.
Conduct driver performance reviews and developmental conversations.
Address issues related to late deliveries, compliance, communication, paperwork, and service performance.
Partner with Operations and Human Resources to support driver retention and growth strategies.
Ensure drivers understand and comply with freight securement, permit, safety, and operational requirements.
Report accidents, incidents, claims, and service failures to the appropriate HSSE team.
Maximize the use of GPS, satellite tracking, Hours of Service (HOS), and other transportation technologies.
Maintain accurate customer, carrier, driver, and operational records within company systems.
Troubleshoot and correct common daily software issues.
Monitor and report driver, customer, carrier, and operational performance metrics.
Identify opportunities to improve transportation efficiency and logistics operations.
Work closely with Maintenance to support proper pre- and post-trip inspections and preventative maintenance.
Participate in operational meetings and provide recommendations to support revenue growth and business continuity.
Provide additional operational support during employee vacations, absences, and periods of increased business activity.
Participate in rotating after-hours and weekend on-call coverage for operational or safety-related issues.