Dispatch Supervisor

Howard Air•Phoenix, AZ

6d•Onsite

About The Position

We are seeking an experienced Dispatch Supervisor to lead our Phoenix-area dispatch team. This role is responsible for overseeing daily dispatch operations, coaching team members, optimizing technician schedules, and ensuring an exceptional customer experience. The ideal candidate is a strong leader who thrives in a fast-paced environment. Experience in the HVAC, plumbing, electrical, or home service industry is preferred, and call center leadership experience is a plus.

Requirements

3+ years of dispatch experience, preferably in the HVAC, plumbing, electrical, or home service industry.
Previous supervisory or leadership experience required.
Call center supervisory experience is highly preferred.
Excellent communication, leadership, organizational, and problem-solving skills.
Experience with ServiceTitan or similar dispatching software preferred.
Proficient with Microsoft Office and computer applications.

Nice To Haves

Experience in the HVAC, plumbing, electrical, or home service industry is preferred.
Call center leadership experience is a plus.

Responsibilities

Supervise, coach, and develop a team of dispatchers.
Manage daily technician scheduling and dispatch operations to maximize efficiency.
Monitor schedules throughout the day and make adjustments as priorities change.
Support dispatchers with escalated customer concerns and service issues.
Track key performance metrics including technician utilization, response times, scheduling accuracy, and customer satisfaction.
Partner with Operations, Customer Service, and Sales to ensure seamless communication and service delivery.
Assist with hiring, onboarding, training, and continuous process improvement.