Dispatch Supervisor

NewCold • Hagerstown, MD

1d • Onsite

About The Position

NewCold is a global leader in advanced food logistics. Our warehouses and transport network sit at the center of the food supply chain, connecting the world’s major food manufacturers with retailers and food service providers. Our goal is to keep the world’s food fresh and safe with our proprietary technologies and innovative solutions. NewCold designs, builds, and operates state-of-the-art cold storage facilities that are highly automated. We push the boundaries of logistics with end-to-end storage and transport operations that add greater resilience, efficiency, and sustainability to supply chains on four continents. We are growing rapidly and are looking for talented people to join our team in a dynamic, forward-thinking environment.

Requirements

• High school diploma or GED required
• 3+ years of warehouse operations experience
• Minimum 1 year of leadership or dispatch supervision experience
• Experience in frozen or temperature-controlled warehouse environments required
• Working knowledge of shipping processes and warehouse management systems (WMS)
• Strong communication and organizational skills
• Proficient in Microsoft Office
• Ability to lift, push, or pull up to 50 lbs at times
• Ability to stand, walk, bend, and move throughout shift
• Ability to operate material handling equipment (forklift/pallet jack)
• Must wear required PPE (freezer suit, gloves, hearing protection)

Responsibilities

• Supervise daily outbound and dispatch operations including dock activity, staging, and trailer loading.
• Lead and mentor team members through active floor presence and engagement.
• Assign work, monitor productivity, and ensure shipping deadlines are met.
• Coordinate dock scheduling and transportation movements (inbound/outbound).
• Communicate effectively with drivers, carriers, and internal departments.
• Verify product, quantities, documentation, and load accuracy.
• Ensure all loads meet temperature control and cold chain standards.
• Perform outbound quality checks and resolve shipping discrepancies (misloads, shortages, damage).
• Maintain dispatch logs, shipment records, and verification documentation.
• Support audits, inventory checks, and compliance inspections.
• Enforce company policies, safety standards, and operational procedures.
• Train and onboard new team members.
• Manage timecards, attendance tracking, PTO approvals, and payroll accuracy.
• Monitor performance and provide coaching to improve efficiency and accuracy.
• Participate in daily operational meetings and provide performance updates.
• Identify workflow improvements to enhance productivity and reduce errors.

Benefits

• A supportive and collaborative environment.
• The opportunity for professional growth in a fast-scaling, international company.
• The chance to have real impact and innovate alongside other bright minds.
• The challenge of transforming the future of cold storage and food logistics.
• A strong commitment to employee well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED