Dispatch Supervisor
About The Position
SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.
Requirements
- High school diploma or GED required
- 3–5 years of dispatch, transportation, or logistics experience.
- Strong knowledge of routing, scheduling, and transportation operations.
- Experience with transportation management systems (TMS), dispatch software, and Microsoft Office.
- Excellent communication and organizational skills.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proven ability to lead teams, coach employees, and drive operational performance.
Nice To Haves
- Associate's or Bachelor's degree preferred.
- Previous supervisory or leadership experience preferred.
- Experience in final-mile delivery, trucking, or warehouse operations is a plus.
- Strong leadership and team-building abilities.
- Excellent customer service and conflict resolution skills.
- Analytical mindset with experience using operational metrics to improve performance.
- Ability to remain calm under pressure and make sound decisions quickly.
- Strong attention to detail and time management skills.
- Experience managing KPIs, labor planning, and operational budgets is preferred.
Responsibilities
- Supervise a team of 4–10 dispatchers covering driver assignments, load coverage, and real-time freight tracking
- Monitor team workload and load board coverage, redistributing assignments when queues back up or priorities shift
- Coach dispatchers on lane rates, carrier selection decisions, and communication practices with drivers and carriers
- Handle escalated situations that exceed individual dispatcher authority: serious delays, equipment failures, carrier refusals
- Review end-of-shift coverage reports and identify patterns in missed pickups, late deliveries, or uncovered loads
- Coordinate with customer service and planning teams when dispatch capacity or carrier availability affects customer commitments
- Conduct dispatcher training and onboarding, building lane knowledge and system proficiency for new team members
- Manage dispatcher scheduling across shifts, covering vacations, call-outs, and peak-period volume increases
- Maintain team carrier contact lists, preferred carrier relationships, and carrier performance documentation
- Prepare shift handoff briefings that give incoming supervisors a clear picture of in-transit freight and open issues
Benefits
- Medical (including prescription coverage)
- Dental
- Vision
- Health Savings Account
- Commuter Account (IL only)
- Flexible Spendings Account
- Health Care and Dependent Care Flexible Spending Accounts
- Group Accident
- Critical Illness and hospital indemnity program
- Life Insurance
- AD&D
- Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Paid Holidays
- Annual Paid Time Off (includes paid state/local paid leave where required)
- Short-Term Disability
- Long-Term Disability
- Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
- Contributory Savings Plan (401k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
