Dispatch Supervisor

City of Boulder • Boulder, CO

5d • $83,616 - $121,118 • Onsite

About The Position

Under limited supervision, supervises the staff and/or operations of the Police and Fire Communications Center.

Requirements

• Ability to demonstrate variety of experience working with the public, preferably in a customer service capacity.
• Ability to be flexible and open to change.
• Ability that can be demonstrated to handle multiple demands simultaneously deals with interruptions and handle difficult situations under time pressure.
• Ability to act as a resource to staff and effectively explain and implement policies.
• Ability to schedule and coordinate the work of others.
• Ability to handle confidential information in a secure, professional and discretionary manner.
• Ability to demonstrate interpersonal, problem-solving and conflict resolution skills.
• Knowledge at a working level of computer and radio systems and equipment and the ability to train and evaluate others in all related operations.
• Skills in effective verbal and written communications.
• Skills in attention to detail and organization.
• Must successfully pass a background check before first day of work and maintain acceptable screening.
• Associate’s degree. Four (4) years of experience may substitute for the education requirement only.
• Minimum of five (5) years of experience dispatching in a Public Safety Answering Point serving a population of 100,000 or more.
• Ability to obtain EMD certification within six (6) months.
• Must hold and maintain a valid drivers' license.

Nice To Haves

• Ability to communicate bilingually in English and another language.
• Bachelor's degree.
• Previous supervisory experience in a PSAP or related field.

Responsibilities

• Supervises staff and/or operations during assigned shift, including scheduling, directing work activities, monitoring Dispatcher performance, and making related recommendations.
• Supervises shifts in a 24/7 environment which includes working nights, weekends, and holidays.
• Fulfills required on-call duty one week every month.
• Responds to the communications center while on call for priority incidents or to work in a Dispatcher capacity to bring staffing to minimum levels in the event of call outs.
• Maintains Integrated Public Alert and Warning System (IPAWS) certification through regular training exercises.
• Sends IPAWS alerts to the public including evacuation orders at the request of Public Safety Officials while on-duty or in an on-call capacity.
• Utilizes available data including calls for service and phone volume to guide decisions including staffing and resource needs for the Police and Fire Communications Center.
• Assists in development and implementation of policies and procedures.
• Conducts quality assurance audits and associated coaching for direct report dispatchers.
• Maintains logs and reports.
• Implements and coordinates new hire and in-service training programs.
• Provides instruction, demonstrates operation of equipment, administers tests, evaluates trainees’ progress, and oversees and coordinates training provided by others.
• Coordinates Emergency Medical Dispatching (EMD).
• Creates and updates Police and Fire Communications Center protocols and training manuals.
• Functions as a liaison between Police and Fire Communications Center and the public, other departments and divisions, and outside agencies and organizations.
• Assists in planning and coordinating major events which affect public safety such as the Bolder Boulder, large concerts, film festivals, etc.
• Provides input to and assists with annual budget preparation including writing justifications for expenditures, compiling statistics, and finalizing required documents.
• Compiles and reports on inquiries and customer satisfaction surveys; maintains related statistics.
• Coordinates with Human Resources on staff selection processes including screening applications, arranging for testing and interviews, interviewing and selecting candidates, and documenting processes and maintaining related files.
• Researches and implements equipment and technological changes.
• Compiles and reports the Police and Fire Communications Center statistics on a monthly basis.
• Works as a dispatcher as needed, responding to incoming radio and telephone calls, dispatching equipment and personnel, etc.
• Assists in coordinating emergency response activities for fire, ambulance, and law enforcement agencies.
• Provides backup for Police and Fire Communications Center Manager during their absence, including representing the Communications Section at management staff meetings.
• Testifies as needed in court as a credible witness.
• Attends work regularly and reliably.
• Performs related duties as required by management to meet the needs of the city.

Benefits

• Benefit Eligibility Group: Non Union (30+ Hours)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree