Regional Director - Central Florida

CareSpot•Jacksonville, FL

10h

About The Position

The Regional Director oversees Center Managers in the designated region, including their hiring, performance management, and professional development. The role works frequently with Market Medical Directors to ensure facilities are staffed with competent, professional team members during scheduled operating hours. The Regional Director also oversees expense control and coordinates effective clinic budget management with Center Managers to achieve key metrics. The position manages Center Managers’ day-to-day work, supports clinic operations and staffing, and collaborates with medical leadership and other departments to resolve issues, improve regional performance, and deliver company objectives. The Regional Director also supports accreditation compliance, patient satisfaction, joint venture relationships, and Occupational Health Services retention and growth objectives.

Requirements

High school diploma required.
3–5 years of management experience in Urgent Care or a similar practice setting.
Ability to manage and resolve conflict.
Proficiency in critical thinking.
Computer proficiency with Windows-based software.
Workflow management and process improvement experience.
Experience with electronic medical records (EMRs).
Ability to pass a Level II background screening and obtain clearance through AHCA.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage Center Managers day to day and ensure responsibilities and deliverables are met.
Support collaboration between ancillary and provider staff so clinics operate as unified teams.
Ensure clinics meet budgetary goals and expectations, including effective expense and vendor management.
Oversee effective staffing and scheduling, including assisting with scheduling and call-outs as appropriate.
Hire and onboard Center Managers.
Provide ongoing development, one-on-one training, coaching, and feedback to Center Managers, and foster opportunities for advancement.
Manage performance and ensure superior patient satisfaction as measured by Net Promoter Scores.
Implement and manage accreditation standards and processes to ensure clinics are compliant.
Collaborate with medical leadership to resolve issues and identify opportunities to improve regional performance.
Manage and foster positive relationships with joint venture partners.
Assist with organization-wide implementation of new processes and programs, serving as a resource for Finance & Accounting, IT, Marketing, and HR.
Collaborate with Occupational Health Services to ensure service levels are met and assist with targeted retention and growth objectives.
Perform other duties as assigned.