Regional Director - DC

Verida Inc • Washington, DC

11d • Onsite

About The Position

The Regional Director is responsible for operational management of all business activities related to Nonemergency Transportation (NET) contracted services. This includes oversight of internal functions, call center operations, provider network management and development, compliance, reconciliation, quality control, risk management, information technology, training, and business office operations. The role is accountable for contract performance, compliance with contractual requirements, and uninterrupted service to beneficiaries.

The Regional Director develops and implements regional operating strategies aligned with corporate objectives, establishes systems to monitor and report performance, manages staff and departmental budgets, and ensures operational policies satisfy contractual and corporate requirements. The role coordinates with internal and external stakeholders, oversees service quality and call center performance, and uses operational data, complaints, and grievances to develop continuous quality improvement initiatives.

Requirements

• Proven track record as an effective team leader.
• Effective written and verbal communication skills and demonstrated leadership abilities.
• Demonstrated success in contract management and ability to analyze, prioritize, and control complex business activities and transactions.
• Experience directing staff in day-to-day office operations.
• Experience managing and evaluating workflow and reporting processes.
• Previous experience in operations management.
• Bachelor’s degree in Business Administration, Public Administration, Health Administration, Social Work, Education, or a related field from an accredited college or university; equivalent experience with progressive responsibilities may be considered.
• At least 5 years of experience in executive and/or operational management.

Nice To Haves

• Professional experience and understanding of NET service delivery.
• Previous experience in human services transportation, including provider network management and logistics coordination.
• NET experience.

Responsibilities

• Plan, develop, and implement operational management strategy for the regional office in accordance with objectives set by the President and Chief Operations Officer.
• Establish and maintain systems for monitoring, measuring, and reporting operational performance.
• Recruit, select, manage, and develop staff.
• Manage departmental expenditures within approved budgets.
• Establish and implement operational policies and procedures that support corporate objectives and contractual requirements.
• Maintain awareness of contemporary transportation management theories and concepts.
• Conduct management-level meetings to support organizational communication and performance.
• Direct or delegate business-function management tasks and ensure timely outcomes.
• Analyze provider performance, trip completion and cancellation rates, complaints, and other metrics to identify issues and develop solutions.
• Ensure contractual compliance, including service-level agreements, key performance indicators, reporting, call center metrics, and other contract requirements.
• Coordinate accurate communication with regional agencies, contractors, providers, members, the corporate advisory board, and NET providers.
• Collaborate with internal business partners to analyze complaints, grievances, key performance indicators, and other data, and develop continuous quality improvement initiatives.
• Oversee call center operations to ensure quality interactions with clients, members, and providers and improve operational effectiveness.
• Maintain awareness of provider network status and Provider Relations activities, and work with the Vice President of Operations to identify concerns and understand proposed solutions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director