Aimbridge Corporate - Regional Director Operations, Select Service

Aimbridge Hospitality•Plano, TX

About The Position

The Regional Director Operations manages the overall operation of multiple hotels and/or portfolios, maintaining established cost and quality standards, maximizing profits, developing and retaining employees, and exceeding guest expectations. The role examines, analyzes, and evaluates assigned hotel operations to ensure adherence to company and franchise standards and policies. Much of the work involves creating financial reports and interpreting and analyzing business records and statistical reports; some time is spent assisting the sales force with effective sales and marketing strategies. The position manages hotel revenue and departments, develops marketing and pricing strategies, prepares and monitors budgets, oversees financial performance and human resources, and protects hotel assets. It evaluates operations regularly and reports results to the Regional Vice President. Management-level associates are expected to work as much of each workday as necessary to complete their responsibilities, and must be willing to be on call when away from work.

Requirements

Bachelor’s degree or previous experience in the hotel hospitality field required.
At least 6 years of related experience and/or training, or an equivalent combination of education and experience.
Mathematical skills, including basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances, and percentages.
Alcohol awareness certification.
General Manager and/or other certification as required by the franchise.
Strong leadership skills and strong oral and written communication skills.
Attention to detail, planning and organizational ability, customer skills, computer skills, and general accounting knowledge.
Comfort working in a fast-paced environment.
Willingness to be on call when away from work.

Responsibilities

Manage revenue sources across rooms, housekeeping, food and beverage, engineering, and other departments; ensure departments are profitable and maintain strong working relationships.
Create local and national marketing plans and pricing strategies, understand market segments, and adapt strategies to changing market conditions.
Participate in sales discussions, meetings, and plans; understand key account executives, the business base, and monthly production levels for sales staff.
Promote hotel policies and philosophies to employees and guests through direct and indirect interaction.
Create the hotel’s annual budget, monitor performance throughout the year, produce monthly financial reports, and track results against budget.
Manage hotel human resources functions, including controlling turnover, motivating employees, supporting employee development and retention, and conducting regular employee meetings.
Protect the hotel and its assets by enforcing and maintaining a preventative maintenance program.
Complete property Quality Assurance and franchise reviews semi-quarterly.
Review General Manager marketing calls semi-quarterly to maintain an understanding of market conditions.
Complete a direct bill audit semi-quarterly.
Implement programs that meet corporate goals and objectives.
Evaluate overall operational results regularly and systematically and report them to the Regional Vice President.
Define and communicate the responsibilities, authorities, and accountability of direct subordinates.
Conduct area meetings semi-annually.
Respond promptly and courteously to guest requests and follow up to ensure guest satisfaction.
Maintain a professional appearance and dress.
Follow attendance guidelines and report to work on scheduled days and at scheduled times.
Follow company policies and procedures and communicate them effectively to subordinates.
Ensure hotel compliance with federal, state, and local laws, including OSHA, EEOC, Wage Hour, and Health laws.
Perform other duties as assigned by a supervisor or management.