North East Veterinary Regional Director of Operations

Community Veterinary Partners • Philadelphia, PA

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About The Position

The Regional Director of Operations is a member of the Community Veterinary Partners (CVP) leadership team, providing guidance, support, and strategic direction to 13–17 veterinary hospitals in the Northeast. The role supports hospitals that are deeply connected to their local communities and aims to help each hospital thrive while delivering exceptional veterinary care.

The Regional Director supports quality of care, operational excellence, growth and performance, and people and culture across the region. Responsibilities include helping hospitals meet CVP standards and applicable regulations, improving operations and financial performance, integrating new partner hospitals, developing hospital leaders, and supporting staffing and talent needs. This is a high-travel position, primarily by car, in the Northeast; the ideal candidate lives in the NH, CT, or MA area.

Requirements

• Bachelor’s degree in Business Management or a related field, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• At least eight years of veterinary practice or management experience.
• High-travel availability in the Northeast, primarily by car.
• Ability to meet the physical demands of the role, including regularly sitting and talking or hearing, occasionally standing and walking, and occasionally lifting or moving up to 10 pounds.
• Close vision, color vision, and ability to adjust focus.

Nice To Haves

• Three or more years of multi-location management experience in a service industry role.
• Residence in the NH, CT, or MA area.

Responsibilities

• Ensure every hospital delivers excellent care and customer service.
• Support compliance with CVP standards, policies, and applicable regulations.
• Maintain safe, clean, and welcoming environments for pets, clients, and team members.
• Partner with medical and operational leaders to continuously improve hospital performance.
• Support the successful integration of new partner hospitals.
• Build strong relationships with Practice Managers and Doctors.
• Help hospital teams improve daily operations, revenue, and expense management.
• Oversee financial performance, including budgets, P&L, and improvement plans.
• Lead facility improvements that enhance the client and team experience.
• Monitor key financial and operational results across the region.
• Drive sustainable, profitable growth.
• Partner with hospital leaders to identify opportunities and overcome challenges.
• Support strategic, financial, and clinical initiatives.
• Collaborate with Marketing to grow each hospital's business.
• Partner with Business Development to identify potential acquisition opportunities.
• Coach and develop Practice Managers and Doctors into strong, confident leaders.
• Foster a positive, supportive culture built on teamwork and accountability.
• Partner with hospital leaders to plan staffing needs and recruit top talent.
• Work with HR and Talent Acquisition to attract, develop, and retain team members.
• Support hospital leaders in resolving employee concerns.
• Help ensure appropriate scheduling and Doctor coverage while supporting team members' time-off and professional development needs.
• Recruit, manage, and develop the skills of assigned Practice Managers within the assigned region.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director