Regional Operations Director East

ACRT•Worcester, MA

About The Position

The Regional Operations Director East reports to the Vice President of Meter Services and oversees multiple operating units, projects, or geographic territories. The role provides strategic and tactical direction to Operations Managers and Supervisors, driving operational excellence, financial performance, customer satisfaction, and employee development. It connects frontline operational management with senior leadership and ensures company initiatives, safety standards, and financial objectives are carried out across assigned regions or projects. The director leads regional operations, financial and business management, people development, customer relations, and compliance and safety. The role involves regular travel between offices, operating units, and project sites within the assigned region. Employees may begin their day at a local office. A company vehicle, mobile allowance, and travel per diem may apply based on role requirements.

Requirements

High school diploma or GED.
At least 3 years of progressive experience in operations management.
At least 2 years of multi-project experience and 2 years of related field experience.
Experience managing multiple teams, departments, or geographic territories.
Strong leadership and team development capabilities.
Advanced financial and operational analysis skills.
Ability to manage multiple locations or projects simultaneously.
Proven experience driving process improvements across teams.
Excellent conflict resolution and negotiation skills.
Strong communication skills and ability to influence at all levels.
High organizational discipline and attention to detail.
Proficiency in Microsoft Office (Word, Excel, Outlook) and business systems.
Ability to work independently while aligning with senior leadership strategy.
Drug/alcohol testing is required; requirements differ for employees working with water, electric, or gas meters.

Nice To Haves

Bachelor’s degree in Operations Management, Business Administration, or a related field.
At least 5 years of operations leadership experience.
Experience in budget development, forecasting, and financial oversight.
Utility services, field operations, or service-industry leadership experience.

Responsibilities

Lead and oversee multiple Operations Managers and/or Operations Supervisors across assigned territories or projects.
Drive execution of company policies, operational standards, and safety programs across assigned units.
Ensure consistency in service delivery, productivity, quality control, and customer satisfaction.
Lead regional planning, including forecasting, staffing strategy, and performance improvement initiatives.
Partner with the Senior Operations Manager to implement strategic initiatives and operational enhancements.
Oversee regional budgets, forecasts, and financial performance.
Review key performance metrics, identify variances, and implement corrective action plans.
Ensure timely and accurate production, financial, and operational reporting.
Monitor labor costs, overtime, major expenditures, and operational efficiency.
Support business development by collaborating on pricing, staffing models, and service expansion.
Coach, mentor, and develop Operations Managers and Supervisors.
Conduct performance evaluations and wage reviews for direct reports.
Identify staffing needs and partner with recruiting to attract and retain talent.
Promote accountability, safety, and continuous improvement.
Lead change management initiatives across offices or projects.
Serve as an escalation point for complex customer issues.
Maintain client relationships and represent Bermex professionally.
Participate in client meetings, performance reviews, and service discussions.
Ensure customer reporting requirements are met accurately and on time.
Ensure adherence to company policies, regulatory requirements, and safety procedures.
Monitor compliance with DOT regulations and applicable Non-Regulatory testing requirements.
Promote and enforce drug/alcohol testing compliance standards.

Benefits

Group health plans including medical/prescription, dental, vision, and other coverage options.
Company-paid group life insurance, accidental death and dismemberment insurance, and short- and long-term disability.
Flexible Spending Accounts or a Health Savings Account option with company match.
Company-paid Employee Assistance Program for employees and eligible family members.
Automatic enrollment at no cost in the Employee Stock Ownership Plan (ESOP).
Roth or Traditional 401(k) retirement plan with company match.
Paid vacation and sick time.
Paid holidays, including the day after Thanksgiving and Christmas Eve.
Veterans Day paid time off for veterans.
Company vehicle for driver-based positions.
Gas card for company vehicle, if applicable.
Company-provided cell phone or mobile allowance, if applicable.
Boot allowance from approved vendors.
Daily per diem for travel-based positions.