Regional Director of Operations, Hotel Equities Canada

Hotel Equities•Edmonton, AB

7d•Hybrid

About The Position

Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable Regional Director of Operations, with a preference to be located in Southern Ontario/GTA. The company offers an award-winning culture and a unique environment that empowers its team to exceed guests' expectations and make a distinct difference in people's lives. The ideal candidate will be engaged, authentic, and prepared to provide support and resources to their "best in class" hotels. The Regional Director of Operations will provide multi-unit leadership, focusing on guest satisfaction, associate satisfaction, and owner satisfaction. Acting as a direct supervisor to General Managers, the RDO will provide support and resources, both in-person and remotely. Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers its team to exceed guests' expectations and make a distinct difference in people's lives. Their core values define who they are and how they conduct themselves with investors, guests, and one another.

Requirements

Must be able to travel extensively.
Previous Regional Director of Operations or multi-unit hotel GM.
Marriott and Hilton experience required.
Mandatory Focused Service or Regional support experience.
Bachelor's degree required.
Ability to lead others, to delegate and multi-task, and to manage others virtually.
Strong interpersonal and communication skills (oral and written).
Thorough knowledge of the company’s mission, vision and values.
Deep understanding and support of the company pillars (culture, growth, profitability, accountability and people).
Leadership skills including coaching, mentoring, feedback and training.
Effective communicator.
Critical thinker and decision maker.
Demonstrated ability to process new information quickly and respond aptly to change.

Nice To Haves

Some full service, Select Service experience preferred.
Sales experience preferred.

Responsibilities

Oversight of all financial aspects of each hotel in a portfolio: P & L, CapEx, Forecasting, and Budgeting.
Ensures operational excellence for all hotels in a portfolio; provides support, critique, and guidance to hotels falling short of brand standards and/or company expectations.
Ensure brand QA Compliance/Performance and approving action plans generated by the hotels.
Acts as liaison between hotel General Manager and discipline coaches, including but not limited to: Sales and Marketing, Finance, HR, Learning, Facilities, PR, Revenue Management, and Owner Relations.
Acts as a role model and provides guidance on company culture.
Selects, develops, manages, and leads management team members.
Guides, develops, procedures and implements policies, procedure and systems to improve business operations.
Provides leadership relative to annual marketing plans.