Regional Director of Operations

Metro Vein Centers•New York, NY

12h•Hybrid

About The Position

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. As a Region Director reporting to the Vice President of Operations, you will oversee operations for a group of 10+ Metro Vein Centers offices. You will play a critical role spearheading growth, process innovation, people management, and full profit and loss responsibility. Metro Vein Centers is a fast growing organization. You will play a critical role in expanding our footprint, opening new offices, and supporting the training of new team members. Our internal teams are growing as well. You will collaborate directly with leaders across the organization in different departments.

Requirements

Bachelor’s degree preferred
5+ years of relevant operations leadership experience, preferably multi-site, in a provider-based healthcare organization.
Proven success in managing a multi-site brick & mortar services environment strongly preferred.
Excellent leadership and interpersonal skills (equal parts IQ and EQ)—great listener, impactful communicator, quick learner, servant leader, and motivating team champion with strong prior cross-functional team and project management experience in service of a healthcare operations team.
Commitment to ongoing learning and professional development for yourself and your team
Ability to thrive in a company that will challenge you to "Get Stuff Done"
Obsessively results- and data-driven with a metrics-focused approach to scaling operations and driving performance in a high-growth clinical care business.
Self-starting, proactive leadership style—with a track record of initiating, translating, communicating and driving to define and achieve ambitious results
Equal parts dreamer and doer. Innovative strategic thinker with an enthusiasm for hands-on execution both independently and in collaboration.
Passion for and/or interest in innovative healthcare, wellness, industry disruption, multicultural markets; preference for experience with companies with physical operations/footprints and/or insurance-based revenue models.
Bilingual (English/Spanish) a plus.

Responsibilities

Build a high performing team of Office Managers, coaching them on a regular basis to execute basic day to day operations and impact performance of their office and your region.
Identify and develop talent at all levels through hands-on coaching and mentoring to retain and promote—as well as recruit—top talent as we continue to grow.
In collaboration with office managers and human resources, you will evaluate staffing needs, ensure effective hiring and onboarding experiences for new team members
Work directly with physicians and individual clinic leaders to build a culture of trust and accountability—partnering to refine clinical workflows, KPIs, and protocols, with an emphasis on improving clinical care, operational rigor, individual clinic revenue growth, as well as overall employee communication, engagement, and retention.
Own the clinic operations P&L. Work closely with the VP of Operations to set performance goals
Actively own, develop, implement, and support a data-driven, standardized operating strategy across all existing and new clinics.
Set goals and drive to achieve operational KPI targets. Establish a culture of accountability with physicians and clinical staff to influence performance improvement.
Regular travel (75% of the week) to various clinics to support operations on a regular basis. This travel may require flights and/or overnight accommodations
Collaborate with partners across the organization, including executive leadership, on important project management, initiative launches, and various communications.