Regional Director of Operations

TKO EMPLOYMENT SERVICES DELAWARE LLC

1d•Onsite

About The Position

We are seeking a dynamic and experienced Regional Director of Operations (RDO) to oversee multiple properties within the Lehigh Valley, PA. The RDO will oversee independent and branded hotels, restaurants, event facilities, and golf courses and will be responsible for developing and executing regional strategies, supporting property leadership teams, and ensuring compliance with company policies and brand standards. This role requires a hands-on, entrepreneurial leader who can drive results, think strategically, and identify new opportunities for growth and operational excellence. The RDO will play a critical role in collaborating with TKo Senior Executives to align regional performance with company-wide initiatives while consistently championing and embedding TKo Hospitality’s Culture of CARE across all properties.

Requirements

Bachelor’s degree in Hospitality Management, Business, or related field preferred.
Minimum of 10+ years of progressive hotel leadership experience, including multi-property oversight.
Strong understanding of P&L statements, budgeting, forecasting, and cost controls.
Demonstrated entrepreneurial mindset with the ability to identify opportunities, drive innovation, and deliver results.
Proven ability to drive revenue growth and improve operational performance.
Strong leadership skills with the ability to coach, mentor, and develop high-performing teams.
Experience working cross-functionally and collaborating with senior leadership/executive teams.
Excellent communication, organization, and problem-solving skills.
Ability to travel frequently within the assigned region.
Embraces technology and is proficient with Microsoft Office and property PMS and POS systems.
Maintain a professional appearance and demeanor at all times.
Ability to exercise sound judgment and make effective decisions.
Strong interpersonal skills and a positive, can-do attitude.
Ability to work a flexible schedule, including nights, weekends, and holidays as business needs require.

Responsibilities

Provide leadership and direction to General Managers and property leadership teams across assigned hotels, fostering accountability, innovation, and alignment with TKo’s Culture of CARE.
Oversee the overall performance of the region, ensuring revenue, profitability, and guest satisfaction goals are achieved while identifying entrepreneurial opportunities for growth.
Collaborate closely with TKo Senior Executives to develop and execute strategic initiatives, ensuring regional alignment with corporate goals and long-term vision.
Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and brand standards.
Partner with Sales and Marketing teams to drive occupancy, RevPAR, and market share through proactive and innovative strategies.
Lead the development, execution, and achievement of hotel business plans, operating budgets, and capital plans with a focus on sustainable growth.
Monitor financial performance, including P&L statements, budgets, and forecasts; implement strategic and entrepreneurial solutions to improve results.
Conduct regular property visits, inspections, and operational reviews; develop action plans and ensure accountability and follow-through.
Oversee renovation projects and Property Improvement Plans (PIPs) as required by brand standards.
Recruit, develop, and mentor General Managers and leadership teams, building strong pipelines and succession plans.
Model and instill TKo’s Culture of CARE by prioritizing team member engagement, guest satisfaction, community involvement, and ownership relations.
Support hiring decisions and talent development across the region, ensuring teams reflect TKo’s values and service standards.
Maintain strong relationships with ownership groups through transparent communication, trust, and consistent performance delivery.
Ensure hotels operate in compliance with all legal, safety, and regulatory requirements.
Complete other duties and special projects as assigned.