REGIONAL DIRECTOR OF OPERATIONS

Compass Group•Austin, TX

1d•Onsite

About The Position

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving more than 1,000 hospitals and healthcare systems across the country. With over 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. The company has been recognized as one of Modern Healthcare’s Best Places to Work and a Top 125/APEX Award Training Organization. The Regional Director of Operations (RDO) will lead, manage, and inspire a team of Director of Dining Services and other leaders in their region. This role is part of the regional leadership team and involves providing planning, direction, and guidance to the accounts in the assigned territory, while establishing and maintaining strong client relationships. The primary goal is to achieve operational and financial goals in a dynamic environment.

Requirements

Bachelor’s or master’s degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree

Nice To Haves

Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
Has a proven track record of growing a business and leading teams, along with strong financial acumen
Has ability to think quickly, analytically, strategically, and accurately
Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
Proficient in the use of Microsoft Suite

Responsibilities

Leads, manages, and inspires a diverse team of Director of Dining Services, and their teams, to provide top-notch service
Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications
Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
Serves as representative/brand ambassador of the Morrison Healthcare team to senior clients in territory, and acts as escalation point
Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
Collaborates with key partners to support regional initiatives
Ensures compliance with QA, policy, and program requirements, along with completing all reporting on time
Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation
Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
Ensures consistent and fair administration of all policies and procedures
Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings