Regional Director of Field Operations
About The Position
The Regional Director of Field Operations will lead the operational success of 2-5 dental offices across the New York Metro Area. This role requires a strong focus on patient care, team performance, and operational efficiency. The Director will travel to practices at least four days per week to directly engage with office teams, support initiatives, and foster a culture of accountability and excellence. Responsibilities include overseeing onboarding, designing and implementing training programs, providing coaching and mentorship, monitoring patient interactions, supporting escalated situations, collaborating on process improvements, analyzing KPIs, and leading continuous improvement initiatives.
Requirements
- 5+ years of dental operations leadership experience, managing 20–50 practice locations.
- Demonstrated success in leading high-performing teams, coaching managers, and elevating operational outcomes.
- Strong analytical skills with the ability to use KPIs and data to inform decisions and track progress.
- Exceptional leadership and communication skills with the ability to build relationships across all levels of the organization.
- Availability to travel within the New York Metro Area four days per week, with a strong field presence.
Nice To Haves
- Meaningful multi-site leadership experience
Responsibilities
- Lead the operational success of 2–5 dental offices across the New York Metro Area, ensuring high standards in patient care, team performance, and operational efficiency.
- Travel to practices at least four days per week to engage directly with office teams, support initiatives, and foster a culture of accountability and excellence.
- Oversee onboarding and integration for new hires, ensuring a smooth transition and alignment with company culture and expectations.
- Design and implement training programs that empower team members with the skills and tools needed to succeed.
- Provide ongoing coaching and mentorship for office managers and field teams to strengthen leadership and drive performance.
- Monitor patient interactions and service delivery, ensuring each location consistently delivers an exceptional patient experience.
- Support and guide team members through escalated situations, while reinforcing best practices in daily operations.
- Collaborate with senior leadership to identify inefficiencies and execute process improvements across all offices.
- Analyze KPIs and operational data regularly to assess performance, identify trends, and implement strategic solutions.
- Lead initiatives focused on continuous improvement in patient care, employee engagement, and practice growth.
Benefits
- Competitive Pay: Hourly rates start at $30 per hour, with higher compensation available for candidates with meaningful multi-site leadership experience.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
