Regional Director of Operations

P1 Dental•Naperville, IL

2d•Hybrid

About The Position

The Regional Director of Operations (RDO) is responsible for driving operational excellence, financial performance, and team engagement across a portfolio of affiliated dental practices. This role partners closely with supported dentists (owners/providers) to achieve sustainable growth while preserving clinical autonomy and delivering an exceptional patient experience. The RDO leads practice managers, builds high-performing teams, ensures consistent execution of operational standards, and translates organizational strategy into measurable results at the practice level.

Requirements

5–10+ years of multi-site operations leadership experience (dental preferred)
Demonstrated success managing P&L and driving measurable financial results
Experience leading managers and developing high-performing teams

Nice To Haves

Experience in a Dental Service Organization or multi-location dental group
Familiarity with dental KPIs, practice management systems, and revenue cycle processes

Responsibilities

Oversee day-to-day operations across assigned practices (typically 8–12 locations)
Ensure consistent implementation of standard operating procedures (SOPs), workflows, and best practices
Conduct regular in-office visits, audits, and performance reviews
Identify operational inefficiencies and implement corrective action plans
Own regional P&L performance, including revenue growth, expense management, and EBITDA targets
Drive same-store growth through improved case acceptance, patient flow, and provider productivity
Monitor and improve key KPIs such as: Net production & collections, Doctor and hygiene production per hour, Patient visit volume (new & recall), Case acceptance rate, Hygiene reappointment rate
Partner with revenue cycle teams to optimize collections and AR
Serve as the primary business partner to supported dentists and practice owners
Align on growth strategies, staffing models, and scheduling optimization
Support providers with business insights while respecting clinical autonomy
Facilitate communication between doctors and central support teams
Recruit, coach, and develop Office Managers / Practice Managers
Build strong leadership bench strength and succession plans
Drive accountability through goal setting, scorecards, and performance management
Foster a culture of engagement, ownership, and continuous improvement
Ensure high standards of patient satisfaction and service excellence
Monitor patient feedback (reviews, surveys, NPS) and implement improvements
Partner with clinical leadership to support quality and compliance initiatives
Ensure adherence to regulatory requirements (OSHA, HIPAA, state dental board regulations)
Maintain audit readiness across all locations
Address compliance gaps proactively
Lead regional rollout of new initiatives (technology, marketing programs, practice improvements)
Support integration of partner practices
Collaborate cross-functionally with HR, Marketing, Finance, and Clinical teams