Regional Director of Facilities Operations

ASPCA • New York, NY

6d • $128,000 - $136,000 • Onsite

About The Position

As the Regional Director of Facilities Operations, you will lead the strategic and day-to-day management of ASPCA facilities across multiple key locations, including New York City, Pawling (NY), Washington, D.C., and Florida. This role ensures that ASPCA buildings and grounds are maintained to the highest standards of safety, compliance, and operational excellence. The goal of the Facilities team is to ensure all ASPCA locations are fully operational so that staff and volunteers have optimum conditions to meet their program and department goals. In addition, the Facilities team ensures a healthy environment for all animals that visit our locations, whether on a short-term or long-term basis. Reporting directly to the Vice President of Facilities Operations, you will oversee all aspects of facilities maintenance. You’ll play a critical role in aligning facilities operations with organizational needs, ensuring that all work adheres to local, state, and federal regulations as well as ASPCA’s Safety & Security protocols. In close collaboration with the Vice President of Facilities Operations, you will help shape and implement strategies and operational procedures.

Requirements

• Proven experience leading managers and teams across multiple locations, with a strategic focus on cultivating a culture of continuous improvement, structured performance management, and feedback
• Extensive knowledge of building systems including electrical, power distribution, HVAC and controls, elevator systems, fire alarm and suppression systems, building security, energy management, and Building Management Systems (BMS)
• Proficient in computerized maintenance management systems (CMMS) and work order platforms
• Skilled in reading, interpreting, and preparing technical documents such as blueprints, plans, specifications, schematics, and training manuals
• Familiarity with local regulatory agencies including DOB, FDNY, ECB, and EPA
• Deep knowledge of safety protocols, fire prevention, and OSHA compliance
• Proven ability to lead facility planning, capital projects, and operational execution across multiple properties
• Demonstrated success in managing complex, multi-site facilities and coordinating concurrent projects
• Strong negotiation skills and vendor management experience
• Demonstrated expertise working with unionized teams, including a strong understanding of labor contracts and collective bargaining negotiations
• Willingness and ability to travel routinely between assigned properties
• Exceptional written and verbal communication skills
• Ability to collaborate effectively across departments and with external partners
• Strong interpersonal skills and demonstrated ability to lead and motivate diverse teams
• Capable of representing the organization professionally and collegially with internal and external stakeholders
• Experience with data tracking, reporting, and analysis to support operational decisions
• Ability to exemplify ASPCA’s core values, behavioral competencies, and commitment to diversity, equity, and inclusion.
• Minimum of 5 years of experience in facilities and project management, preferably in a mission-driven or nonprofit environment
• Proficient in Microsoft Office Suite, including Excel and Word
• Valid driver’s license required
• Certificate of Fitness S12 – City Wide Sprinkler Systems
• S-95 Supervision of Fire Alarm Systems
• F07 Fire and Emergency Drill Conductor
• OSHA 30 Hour Certificate
• Incident Command Training
• Bachelor’s degree in facilities management related field (preferred)
• Qualifying certificate in Facilities Management
• High School Diploma (Required)

Nice To Haves

• Strong understanding of construction documents and construction management practices (preferred)

Responsibilities

• Oversee ASPCA’s facilities staff and facilities operations in ASPCA locations including but not limited to: New York City, Pawling (NY), Washington, D.C., and Florida.
• Provide direct oversight of repairs and maintenance, ensuring timely resolution with minimal disruption to animal care and program operations.
• Assist in developing and maintaining Preventative Maintenance Programs (PMPs) for both leased and owned properties.
• Support the development and implementation of standardized operating procedures (SOPs) across all sites.
• Supervise and manage the work order system, including processing, equipment tracking, and asset management.
• Monitor performance metrics, identify trends, and proactively improve departmental efficiency and service delivery.
• Support ongoing needs assessments for repairs and maintenance across all facilities.
• Lead all aspects of assigned facilities projects, including vendor selection, scope development, budgeting, and timeline execution.
• Negotiate and manage vendor contracts, maintaining strong relationships to ensure high-quality, cost-effective service delivery.
• Build and maintain a portfolio of licensed professionals to support ongoing improvements and emergency repairs.
• Manage the work order system, including processing, equipment tracking, and asset management.
• Monitor performance metrics, identify trends, and proactively improve departmental efficiency and service delivery.
• Support ongoing needs assessments for repairs and maintenance across all facilities.
• Collaborate with the Safety department to maintain safe, healthy environments for staff, volunteers, and animals.
• Establish and maintain formal communication channels with internal departments, including project updates and facility-wide announcements.
• Conduct regular check-ins with program leaders to ensure facility needs are met and aligned with ASPCA’s mission.
• Represent the Facilities Operations team in interdepartmental meetings/projects including emergency response.
• Lead and coach a team of Facilities Managers and custodial staff across multiple sites, fostering professional growth through regular feedback, mentorship, and development planning.
• Provide strategic vision and purpose, guiding direct reports in the development and implementation of policies that support high-quality maintenance services.
• Oversee and ensure a team culture of continuous improvement and accountability through consistent performance management that aligns with the ASPCA’s core values and Behavioral Competencies.
• Oversee individual and team performance, delivering consistent, constructive feedback and implementing solutions to enhance productivity and morale.
• Ensure departmental compliance with the collective bargaining agreement.
• Actively participate in labor negotiations when needed, representing Facilities Operations with professionalism and integrity.
• Lead and coach a team of Facilities Managers and custodial staff across multiple sites, fostering professional growth through regular feedback, mentorship, and development planning.
• Provide strategic vision and purpose, guiding direct reports in the development and implementation of policies that support high-quality maintenance services.
• Oversee and ensure a team culture of continuous improvement and accountability through consistent performance management that aligns with the ASPCA’s core values and Behavioral Competencies.

Benefits

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager