Regional Director of Employment Services – DE, MD & RI

RISE Services LLC • Dover, DE

12d • $26 - $27 • Onsite

About The Position

RISE Services LLC is seeking an experienced and highly motivated Regional Director of Employment Services to lead our employment programs in Delaware, Maryland, and Rhode Island. This is a hands-on, multi-state leadership position based in our Dover, Delaware office. The Regional Director will oversee employees and service delivery, strengthen referral relationships, monitor documentation and compliance, and lead the responsible growth of supported employment and vocational rehabilitation services across the assigned states. The position reports to the Assistant Director of Programs & Operations and works closely with senior leadership, Human Resources, program managers, employment specialists, state agencies, employers, and community partners.

Requirements

• Bachelor’s degree in human services, rehabilitation, social work, psychology, education, workforce development, business administration, healthcare administration, or a related field preferred.
• At least three years of relevant experience in supported employment, vocational rehabilitation, disability services, workforce development, human services, behavioral health, education, or a related field.
• Previous supervisory, team-lead, or program-management experience.
• Demonstrated ability to supervise employees and manage programs, documentation, deadlines, and competing priorities.
• Strong written, verbal, interpersonal, and presentation skills.
• Ability to interpret and apply policies, contracts, regulations, and funding-source requirements.
• Strong organization, problem-solving, follow-through, and professional judgment.
• Ability to work independently while maintaining consistent communication with leadership.
• Ability and willingness to complete required in-person training and recurring interstate travel.
• Valid driver’s license, acceptable driving record, and reliable transportation.
• Ability to satisfy all applicable background-check and employment-screening requirements.

Nice To Haves

• Experience managing supported employment, job development, job coaching, customized employment, Pre-Employment Transition Services, or vocational rehabilitation programs.
• Experience overseeing employees or services across multiple offices, regions, or states.
• Experience working with state vocational rehabilitation agencies and other public funding sources.
• Knowledge of CARF standards and quality-improvement practices.
• Experience developing referral relationships and presenting services to community partners.
• Experience opening, expanding, or stabilizing a human-services program.
• Experience with electronic case records, performance reporting, and project-management systems.

Responsibilities

• Direct daily employment-service operations across Delaware, Maryland, and Rhode Island.
• Supervise and support Employment Program Managers, Lead Employment Specialists, Employment Specialists, Job Coaches, and other assigned employees.
• Monitor staffing, caseload capacity, employee productivity, service utilization, and program outcomes.
• Conduct individual supervision, team meetings, field observations, and performance follow-up.
• Ensure services comply with state vocational rehabilitation requirements, funding-source expectations, company policies, and CARF standards.
• Review progress notes, reports, assessments, authorizations, and service records for accuracy, timeliness, quality, and billing readiness.
• Address documentation deficiencies, missed deadlines, performance concerns, and service-delivery problems promptly.
• Build and maintain relationships with vocational rehabilitation agencies, schools, employers, community partners, clients, families, and other referral sources.
• Conduct presentations and outreach activities to increase awareness and referrals.
• Support the recruitment, interviewing, onboarding, training, and retention of qualified employees.
• Identify program risks, staffing gaps, service barriers, and growth opportunities.
• Develop and implement corrective-action and program-improvement plans.
• Prepare weekly and monthly updates regarding staffing, referrals, caseloads, documentation, compliance, and program performance.
• Participate in leadership meetings, quality reviews, internal audits, and strategic-planning activities.
• Assist with direct services or temporary program coverage when necessary to prevent service interruptions.
• Support the development and expansion of employment services throughout the assigned region.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager