Regional Director Hearing Care - Florida

Sonova AG

10d•$110,000 - $130,000

About The Position

The Regional Director, Hearing Care at AudioNova directs and leads the Regional Manager, Hearing Care, a team of Hearing Care Professionals, and support staff in a designated region. The role guides, coaches, and mentors the team and applies business acumen to achieve sales budgets, key performance indicators (KPIs), and profit. The Regional Director leads the team in delivering an exceptional customer experience and high standards of care by following Pinnacle Audio Care. Talent management is a central focus of the role. The position leads regional sales and operational performance, develops and manages employees, supports change initiatives, and promotes adherence to AudioNova policies, procedures, care standards, and applicable laws. It also works with other leaders on talent and engagement strategies and collaborates with Real Estate, Facilities & Branding on clinic portfolio and capital projects. The role supports the Senior Director, Sales with strategic projects and performs other assigned duties.

Requirements

Bachelor’s degree or equivalent experience required.
Willingness to travel up to 50–60%.
Effective and professional verbal, written, and virtual communication skills.
Strong business acumen.
Marketing and promotion experience.
Solid analytical and problem-solving skills.
Strong leadership, coaching, mentorship, and counseling skills.
Multi-unit management experience.
Experience with Microsoft Office and Outlook, especially PowerPoint and Excel.
Minimum 2–3 years of relevant multi-unit management experience.
Proven marketing, sales, and business growth success within a high-touch, customer-focused environment.

Nice To Haves

MBA preferred.
Hearing Healthcare, Medical Retail, or Retail experience is a plus.
Hearing Healthcare management experience is a plus.

Responsibilities

Lead and inspire the sales team to achieve KPIs, including revenue targets, Average Selling Price (ASP), Gross Margin, Local Contribution Margin (LCM), Help Rate, and Same Day Help.
Manage, coach, and develop Hearing Care Professionals and support employees, including selection, hiring, development, and performance management.
Manage and support change management initiatives.
Motivate the team to embrace AudioNova policies and procedures.
Ensure customer-centered service by exploring customers’ lifestyle needs through the MEET customer journey and services, applying best practices for customer visits, and encouraging customers to improve their quality of life through hearing care solutions.
Ensure employee compliance with AudioNova local and global policies and procedures, including HIPAA, licensing, state-mandated CEUs, and billing requirements for dispensing employees.
Ensure employees follow AudioNova’s customer and sales processes, applicable sales systems and processes, and audiological requirements.
Collaborate with other leaders on talent initiatives, including development, appraisal, succession planning, and performance management, while meeting KPI expectations such as Regrettable Voluntary Turnover (rVTO) and Internal Leadership Recruitment Rate (ILRR).
Lead strategies to improve engagement across the region.
Maintain awareness of industry trends and developments.
Collaborate with Real Estate, Facilities & Branding on portfolio management initiatives, including openings, closures, renovations, refreshes, and other capital projects.
Support transitions and integration of new clinics and employees through acquisition or greenfield initiatives.
Foster a culture aligned with AudioNova’s values and vision.
Support the Senior Director, Sales with strategic projects.
Ensure compliance with local, state, and federal laws and AudioNova brand standards.
Perform other assigned duties and responsibilities.