Regional Director, Clinical Operations VBC

U.S. Renal Care, Inc.•McAllen, TX

26d•Hybrid

About The Position

Lead a regional team of clinical team members to drive quality patient outcomes in value-based care. Oversee operations, staffing, compliance, and workflows while partnering with physicians and dialysis facilities. Monitor performance metrics, implement process improvements, and talent management. Collaborate closely with cross-functional colleagues to develop and execute.

Requirements

Clinical operations background required.
Advanced Practitioner degree or Bachelor’s degree in Nursing preferred.
Minimum of 5 years of nursing leadership experience with multi-location healthcare preferred; other relevant experience will be considered; previous dialysis experience a strong plus.
Proficient with all Microsoft Office products, including Outlook, Word, and Excel
Proven experience in management with a focus on team leadership and operational management
Strong analytical skills with the ability to interpret performance metrics and implement improvements
Excellent communication and interpersonal skills to foster relationships and drive team success
Experience in program development and strategic planning
Knowledge of Health Information Exchange (HIE) accounts and Electronic Medical Records (EMRs) preferred

Nice To Haves

previous dialysis experience a strong plus

Responsibilities

Manages and coaches the clinical team
Directly manages a team of Nurse Case Managers, Navigators, and Coordinators, providing direction, mentoring, and professional development.
Leads implementation of new clinical initiatives through change management, stakeholder engagement, education, and ongoing performance monitoring
Coaches and mentors the team through regular team meetings, on-site shadowing, and other means.
Conducts regular 1:1 meetings, team huddles, and comprehensive team meetings to ensure alignment and address concerns
Routinely reviews team metrics / scorecards with individual team members and the full team
Ensures optimal deployment and daily productivity of the clinical team, including by balancing caseloads and assignments
Supports nurses in optimizing their schedules and patients (e.g., prioritizing on-site work for nurses who have in-person responsibilities)
Oversees payroll, PTO, expense management, and other Human Resources processes, ensuring accuracy and compliance
Addresses staffing needs by liaising with Human Resource Business Partners, conducting interviews, overseeing onboarding, and precepting new hires
Monitors compliance with professional licenses and manages credentialing processes
Is routinely in the field with the team to provide in-person coaching and mentoring; regular travel required when not geographically close to team and partners
Drives high-quality clinical care and partnership with other clinician and non-clinician partners
Designs, implements, and continuously improves standardized clinical workflows to improve efficiency, consistency, and patient outcomes across multiple partners. This includes regular reviews of Optimal Starts patients, regular reviews of CVC patients, engagement with dialysis facilities, IDT meetings for key physician practices, and others as needed
Partners with Associate Chief Medical Officer, Dialysis Clinic Leaders, and Nurse Case Managers to build strong care plans, removes barriers to execution, and ensures timely delivery.
Partners with Market Operators to design and deploy workflows with each relevant physician practice and dialysis team
Ensures routine engagement of Nurse Case Managers, Navigators, and Coordinators with Risk Adjustment Nurse Practitioners to deliver high-quality care
Develops close working relationships with dialysis facility administrators, and ensures that appropriate communication processes and other workflows are in place to maximize impact of interventions for dialysis patients
Develops close relationships with physician practice leaders and administrators, and is seen as a key clinical resource to drive impact with the practice
Provides oversight of clinical practice standards
Analyzes clinical performance data to identify opportunities, establish action plans, monitor progress, and drive continuous improvement across key metrics
Leads reporting in Monthly Operating Reviews on clinical team performance and issues
Ensures evidence-based interventions are consistently utilized
Monitors quality indicators and develops corrective action plans
Leads design and implementation of new care management approaches
Evaluates emerging practices and recommends clinical program enhancements
Leads population health strategies across assigned markets utilizing predictive analytics, risk stratification, and targeted interventions.