Regional Corporate Senior Digital Operations Team Specialist

Sinclair Broadcast Group•Hunt Valley, MD

13h•Hybrid

About The Position

The Regional Corporate Senior Digital Operations Team Specialist will be responsible for assisting an assigned regional group of stations to manage their digital account business. The Senior Specialist needs to be able to be detail-oriented in a fast-paced environment. In this role they will work alongside Sales and Sinclair/Amp Digital Operations. This position reports into the Corporate Digital Sales Operations Senior Manager.

Requirements

Bachelor’s Degree in Marketing, Business, Communications, or a related field
1-2 years of experience in digital sales or operations and customer service
Proficiency with MS Office Suite (Outlook, Word, Excel)
Strong understanding of AOS and Jira systems
Excellent communication, problem-solving, and customer service skills
Strong organizational skills, attention to detail, and ability to manage multiple priorities under deadlines.

Nice To Haves

Customer-Centric Mindset: Demonstrates patience and empathy, ensuring positive interactions and support for internal stakeholders.
Collaborative Spirit: Enjoys working with others to achieve shared goals and thrives in a team-oriented environment.
Creative Problem-Solving: Brings innovative ideas to improve processes and enhance campaign performance.
Adaptability: Handles shifting priorities and high-volume workloads with professionalism and efficiency.
Proactive Support: Takes initiative to assist colleagues and resolve issues before they escalate.
Enthusiasm for Helping Others: Gets excited about enabling fellow employees to succeed and contributing to overall team success.

Responsibilities

Responsible for sales support, pre- and post-sale, for Marketing Consultants from a group of assigned stations
Will be the key point of contact for digital orders for assigned stations
Must gain and maintain an understanding of our digital product offerings
Resolve issues by taking the appropriate action and escalating issues to either corporate hub management or station sales management as needed
Help with quotes, pulling invoicing, reporting and questions from sales teams on multiple campaigns
Monitor campaign performance and make recommendations to sales teams
Provide Marketing Consultants regular updates on campaign performance
Must be able to understand digital reporting and analytic metrics
Responsible for communication between ad ops and the client/sales team, acting as the liaison
Work alongside and guide the Regional Corporate Digital Operations Team Specialist who enters digital orders and back up that Team Specialist as needed
Work with the corporate digital billing team to resolve questions about orders or audit orders for accuracy.
Must be comfortable providing education & training as needed
Other duties as assigned