Senior Manager - Regional Operations

Iberdrola•Binghamton, NY

1d•Onsite

About The Position

This Senior Manager role is within Gas Operations, managing one or more functional areas, specifically for larger customer territories that involve multiple offices or additional complexities. The position provides leadership and direction to achieve goals and implement change, encompassing responsibilities such as safety, reliability, customer satisfaction, cost-effective resource allocation, staff selection and development, process improvement and oversight, major project management, and daily field operations activities. The Senior Manager coordinates and participates in problem-resolution and emergency response with other functions and subject matter experts, and ensures administrative tasks like payroll, budgets, performance reviews, safety, scheduling, and work management reports are completed accurately and on time. The role requires interaction with the public, contractors, local government agencies and officials, other utilities, and the media, and may involve extensive travel throughout the region and occasional travel outside the region.

Requirements

Bachelor’s degree with minimum of 10 years relevant experience required.
Associate’s degree with minimum of 12 years relevant experience required.
High School Diploma/GED with minimum of 13-15 years relevant experience required.
Strong financial management, technical knowledge, and leadership across multi-site, unionized environments.
5+ years of team leadership experience, driving team performance, engagement, and accountability.
Thorough Knowledge of gas utilization equipment repair & maintenance, engineering disciplines, including knowledge of Federal, and state regulations.
Creative problem-solving skills.
Strong interpersonal, communication, organization and follow- through skills.
Ability to multi task and set priorities.
Ability to administer to budgets, contracts, staffing needs, performance management goals and objectives.
Ability to develop and manage a safe work environment.

Nice To Haves

Prior experience with project management preferred.
Leadership experience in a union environment preferred.

Responsibilities

Develops and implements annual business plan including O&M and Capital budgets.
Monitors ongoing progress and reallocates resources as necessary to ensure goal achievement (Safety, Reliability, and Customer Service).
Oversee and evaluate work processes.
Identifies and implements process improvements.
Creates a climate of innovation, in which ideas for process improvement are continually encouraged from within the organization.
May be responsible for reporting and performance tracking.
May be responsible for Senior Management budget analysis, KPI and mandated inspection reporting.
Selects, trains, and develops personnel.
Guides and appraises work of subordinates.
Rewards and disciplines as appropriate.
Coordinates key contract bids and awards with Procurement.
Researches and resolves invoice processing and payments with Finance and Procurement.
Ensures compliance with applicable rules, regulations, policies, guidelines, and safe work procedures as established in the APM and SOPs.
Oversees, supports and participates in service restoration process during gas emergencies.
Coordinates cross-functional problem solving.
Resolves employee relations, labor relations, and customer relations issues.
With a strong emphasis on developing & nurturing long-term constructive relationships with, peers, subordinates, and union leadership.
Performs other duties as assigned.