Digital Operations Specialist

Sonepar • Wausau, WI

1d

About The Position

A career at Viking Electric is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Viking Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout the Midwest and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe. Being “Powered by Difference” means we respect and value diverse perspectives. At Viking Electric, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career. The Digital Operations Specialist will keep e-commerce and online tools running smoothly, ensures data accuracy, improves customer experience, and helps optimize digital platforms. This role will work with sales, marketing, and project teams to fix issues, onboard users, and track performance.

Requirements

• 2–4 years of experience in digital operations, e-commerce, sales support, or a related role, preferably in a B2B or distribution environment.
• Proficiency with digital platforms such as e-commerce portals and third-party tools (e.g., Remarcable, Conexiom, SSM, Job Management, etc.).
• Experience with CRM systems, EDI, and ERP platforms (especially Eclipse).
• High School Diploma/GED required.
• Must have a valid driver’s license.
• Some travel required.

Responsibilities

• Keep e-commerce and online tools running smoothly, ensures data accuracy, improves customer experience, and helps optimize digital platforms.
• Work with sales, marketing, and project teams to fix issues, onboard users, and track performance.
• Collect, clean, and analyze sales and marketing data to track KPIs and support decisions.
• Ensure digital sales platforms work smoothly for customers and teams; maintain accurate data.
• Onboard new users, manage access, and troubleshoot digital tool issues.
• Create and improve process guides and training materials based on team feedback.

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition Reimbursement
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED