Regional Compliance Manager

Pivotal Housing Partners•Lawrence, IN

5d•Remote

About The Position

Pivotal Housing Partners is seeking a Regional Compliance Manager to support compliance across a regional portfolio of multifamily residential properties. This remote position is preferred for someone located near Indianapolis, Indiana, or Jackson, Michigan, and involves 25%–30% travel. The role is accountable for results and works with regulatory compliance, operations, project management, and site teams to support accurate property setup, compliant leasing and management, policy implementation, audits, reporting, and service excellence. The manager provides compliance guidance to on-site property managers, helps maintain company forms and utility allowance information, prepares rent and income documentation, and tracks project-specific requirements. The role reviews property practices and move-in files, supports lease-ups, and maintains affirmative fair housing marketing plans and records. It also develops and delivers compliance training, identifies policy and process improvements, plans and conducts audits, responds to audit findings, and prepares reports and certifications for owners, agencies, lenders, and investors. The position requires a bachelor’s degree or equivalent work experience and at least five years of property management experience with significant LIHTC, HOME, and HCV compliance knowledge. The listed starting pay is $68,000 or more per year. Full-time benefits include medical plan choices, company HSA contributions, dental and vision coverage, other insurance and disability coverage, a 401(k) with company match, paid holidays, unlimited PTO, performance-based bonus opportunities, an Employee Assistance Program, and professional development assistance.

Requirements

Bachelor’s degree or equivalent work experience.
At least 5 years of property management experience with significant LIHTC, HOME, and HCV compliance knowledge.
Excellent oral and written communication skills.
A proven record of providing excellent internal and external customer service.
Ability to travel 25%–30%.

Nice To Haves

LIHTC designation and/or HUD designation from a recognized compliance training organization.
At least 1 year of Yardi experience.
HCCP certification.
SCHM certification.
COS, BOS, or TOS certification.

Responsibilities

Coordinate with the Director of Regulatory Compliance, Senior Project Manager, and Yardi Director to set up new properties accurately in Yardi.
Support on-site property managers through site visits, telephone assistance, and responses to questions about compliance policies and procedures; refer inquiries to appropriate internal or external resources.
Coordinate with operations and regulatory compliance leadership to update company forms and make them available to site teams.
Retrieve and update utility allowance information according to the established calendar and distribute it to stakeholders in a timely manner.
Help the operations team identify opportunities to increase gross potential rent through alternate utility allowances and complete related requests.
Prepare rent and income sheets and annual HOME rent approval forms for assigned projects as required.
Track and educate operations staff about project-specific requirements, including KEY units, SRN units, and special set-asides.
Proactively review projects for compliance issues, including next-available-unit rules, vacancies, transfers, timely recertifications, and ledger management.
Manage lease-up processes with the operations team, Director of Regulatory Compliance, and Lease Up Specialist to support accurate and timely lease-ups.
Review initial move-in files for new projects within two weeks of move-in to verify compliance with state and federal requirements.
Update each regional property's AFHMP and monitor related efforts while maintaining accurate records.
Apply an advanced understanding of company policies, local procedures, industry standards, and applicable laws and regulations; identify opportunities for improvement.
Participate in and lead strategies to improve compliance with regulatory requirements and standards.
Train residential property management teams on compliance, including group and individual training and resolving compliance issues through Yardi.
Develop and implement best-practice internal audit techniques and processes; identify portfolio risks and weaknesses to plan audits.
Conduct annual in-person and desk audits of the residential property management portfolio.
Participate in audits conducted by state and federal agencies, lenders, and investors, and prepare timely responses to deficient findings.
Analyze audit data, document findings and recommendations, and present audit findings to the Director of Regulatory Compliance and/or upper management.
Prepare annual owner certifications and monthly and/or quarterly reports for state agencies, lenders, and owners as required or requested.
Produce requested information and reports, and maintain correspondence and records regarding rent-roll issues, assistance requests, corrections, system changes, and solutions.
Maintain an audit schedule and audit history for projects in the assigned region.
Ensure regional on-site managers receive the compliance support needed to process residential functions correctly and efficiently.
Assist with pursuing and developing new LIHTC business when requested.
Contribute to team efforts by accomplishing related results.

Benefits

Choice of two medical plans: PPO and HDHP.
Company-funded annual contributions to a Health Savings Account (HSA).
Flexible Spending Account (FSA).
Dental and vision coverage.
Life and accident insurance.
Short- and long-term disability coverage.
401(k) plan with company match.
Company-paid holidays.
Unlimited PTO.
Eligibility for performance-based yearly bonuses.
Employee Assistance Program (EAP) for the employee, dependents at home, and children away at college.
Professional development assistance.