Regional Compliance Manager
About The Position
Pivotal Housing Partners is seeking a Regional Compliance Manager to oversee compliance across a regional portfolio of residential properties. The position is remote, with a preference for someone located near Indianapolis, Indiana, or Jackson, Michigan, and involves 25%–30% travel. The manager supports on-site property teams, coordinates with regulatory compliance and operations leaders, and helps ensure properties meet applicable company, state, and federal requirements. The role includes coordinating property setup and lease-up, supporting site managers with compliance questions, maintaining utility allowance and rent information, reviewing move-in files, monitoring affirmative fair housing marketing plans, and identifying potential compliance issues. The manager also develops and delivers training, plans and conducts audits, responds to audit findings, prepares required reports and certifications, and presents findings and recommendations to leadership. The position may also assist with developing new LIHTC business. Pivotal Housing Partners describes itself as an integrated real estate company focused on the development and operations of multifamily housing and providing service to residents. The company emphasizes service, accountability, collaboration, adaptability, and professional growth.
Requirements
- Bachelor’s degree or equivalent work experience.
- At least 5 years of property management experience with significant knowledge of LIHTC, HOME, and HCV compliance.
- Excellent oral and written communication skills.
- A proven record of providing excellent internal and external customer service.
Nice To Haves
- LIHTC designation and/or HUD designation from a recognized compliance training organization.
- At least 1 year of experience with Yardi.
- HCCP certification.
- SCHM certification.
- COS, BOS, or TOS certification.
Responsibilities
- Coordinate with the Director of Regulatory Compliance, Senior Project Manager, and Yardi Director to set up new properties in Yardi accurately.
- Support property managers during site visits and by telephone, answer compliance-policy and procedure questions, and refer inquiries to internal or external resources when appropriate.
- Coordinate updates to company forms and ensure they are available to site teams.
- Retrieve and update utility allowance information according to the established calendar and distribute it to stakeholders.
- Assist the operations team in identifying opportunities to increase GPR through alternate utility allowances and complete related requests.
- Prepare rent and income sheets for projects in the assigned portfolio.
- Prepare annual HOME rent approval forms for applicable projects.
- Track and educate operations staff about project-specific requirements, including KEY units, SRN units, and special set-asides.
- Proactively review projects for compliance issues, including next-available-unit rules, vacancies, transfers, timely recertifications, and ledger management.
- Manage the lease-up process with the operations team, Director of Regulatory Compliance, and Lease Up Specialist to ensure it is completed correctly and on time.
- Review initial move-in files for new projects within two weeks of move-in to verify compliance with state and federal requirements.
- Update each assigned regional property's AFHMP, monitor related efforts, and maintain accurate records.
- Apply an advanced understanding of company policies, local procedures, industry standards, and applicable laws and regulations; identify opportunities to improve them.
- Participate in and lead strategies to improve compliance with regulations and standards.
- Train residential property management staff on compliance matters, individually and in groups, including resolving compliance issues in Yardi.
- Develop and implement best-practice internal audit techniques and processes; identify portfolio risks and weaknesses to plan audits.
- Conduct annual in-person and desk audits of the residential property management portfolio.
- Participate in audits by state agencies, federal agencies, lenders, and investors, and prepare timely responses to deficient findings.
- Analyze data, document findings and recommendations in audit reports, and present findings to the Director of Regulatory Compliance and/or upper management of MV Residential Property Management, Inc.
- Prepare annual owner certifications and complete monthly and/or quarterly reporting to state agencies, lenders, and owners as required or requested.
- Produce information and reports as requested; maintain correspondence files regarding rent roll issues, assistance requests, system corrections or changes, and solutions provided.
- Maintain an audit schedule and audit history for projects in the assigned region.
- Ensure regional on-site managers have the compliance support they need to process residential functions correctly and efficiently.
- Assist with pursuing and developing new LIHTC business when requested.
Benefits
- Choice of two medical plans: PPO and HDHP.
- Company-funded annual contributions to a Health Savings Account (HSA).
- Flexible Spending Account (FSA).
- Dental insurance.
- Vision insurance.
- Life insurance.
- Accident insurance.
- Short- and long-term disability coverage.
- 401(k) plan with company match.
- Company-paid holidays.
- Unlimited paid time off.
- Eligibility for performance-based yearly bonuses.
- Employee Assistance Program (EAP) for employees, dependents at home, and children away at college.
- Professional development assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
