Regional Compliance Manager

Pivotal Housing Partners • Jackson, MI

4d • Remote

About The Position

Pivotal Housing Partners is seeking a Regional Compliance Manager to support regulatory compliance across a residential property management portfolio. This is a full-time remote role, with a preference for someone located near Indianapolis, Indiana, or Jackson, Michigan. The position requires 25%–30% travel and offers a starting salary of $68,000 per year.

The manager coordinates property setup, compliance support, lease-ups, reviews, audits, reporting, and training. They work with the Director of Regulatory Compliance, operations teams, project managers, site managers, and other stakeholders to help ensure properties comply with applicable company policies, state and federal requirements, and industry standards. The role also supports service excellence and, when requested, the pursuit and development of new LIHTC business.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 5 years of property management experience with significant knowledge of LIHTC, HOME, and HCV compliance.
• Excellent oral and written communication skills.
• Proven record of providing excellent internal and external customer service.

Nice To Haves

• LIHTC designation and/or HUD designation from a recognized compliance training organization.
• At least 1 year of Yardi experience.
• HCCP certification.
• SCHM certification.
• COS, BOS, or TOS certification.

Responsibilities

• Coordinate setup of new properties in Yardi with the Director of Regulatory Compliance, Senior Project Manager, and Yardi Director.
• Support site managers by answering questions about compliance policies and procedures during site visits or by telephone, and refer inquiries to appropriate resources when needed.
• Coordinate updates to company forms and ensure they are made available to site teams.
• Retrieve and update utility allowance information according to the established calendar, share it with stakeholders, and assist operations in evaluating and requesting alternate utility allowances.
• Prepare rent and income sheets and annual HOME rent approval forms for applicable projects.
• Track and educate operations teams about project-specific requirements, including KEY units, SRN units, and special set-asides.
• Proactively review projects for compliance issues, including next-available-unit rules, vacancies, transfers, timely recertifications, and ledger management.
• Manage lease-up activities with operations, the Director of Regulatory Compliance, and the Lease Up Specialist to ensure timely and correct completion.
• Review initial move-in files for new projects within two weeks of move-in for compliance with state and federal requirements.
• Update each regional property's AFHMP, monitor AFHMP efforts, and maintain related records.
• Identify opportunities to improve company policies, local procedures, industry standards, and regulatory compliance; participate in and lead improvement strategies.
• Train residential property management teams on compliance matters in group and one-on-one settings, including resolving compliance issues through Yardi.
• Create and implement best-practice techniques and processes for internal audits, identify portfolio risks and weaknesses, and plan audits accordingly.
• Conduct annual in-person and desk audits of the residential property management portfolio.
• Participate in audits conducted by state agencies, federal agencies, lenders, and investors, and prepare timely responses to deficient findings.
• Analyze audit data, document findings and recommendations in reports, and present findings to the Director of Regulatory Compliance and/or upper management of MV Residential Property Management, Inc.
• Prepare annual owners certifications and complete monthly and/or quarterly reporting to state agencies, lenders, and owners as required or requested.
• Produce information and reports as requested, maintain correspondence and records regarding rent-roll issues, and keep an audit schedule and history for regional projects.
• Ensure regional on-site managers have the compliance support needed to process residential functions correctly and efficiently.
• Assist with pursuing and developing new LIHTC business when requested.

Benefits

• Choice of two medical plans (PPO and HDHP).
• Company-funded annual contributions to a Health Savings Account (HSA).
• Flexible Spending Account (FSA), dental, vision, life, accident, short-term disability, and long-term disability coverage.
• 401(k) plan with company match.
• Company-paid holidays and unlimited paid time off.
• Eligibility for performance-based yearly bonuses.
• Employee Assistance Program for employees, dependents at home, and children away at college.
• Professional development assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level