Regional Clinical Operations Manager

SOUTHERN SPORTS MEDICINE PARTNERS LLC•Southaven, MS

About The Position

The Regional Clinical Operations Manager leads clinical and operational performance across multiple PartnerCare sites within an assigned region and supports regional market growth through business-to-business and referral-partner development. The manager leads and develops Clinical Operations Managers and site leaders, maintains consistent clinical, quality, safety, and compliance standards, monitors site and regional KPI and financial performance, and balances staffing and resources across locations. The role also builds referral-partner relationships, develops business opportunities, and brings demonstrated practices from other PartnerCare markets into the region. Additional duties may be assigned based on practice needs. The position oversees multiple practice locations and requires regular travel between sites. Time is divided among site visits, regional and administrative work, and partner meetings. The environment is fast-paced and patient-centered, with frequent communication by phone, email, video, EMR, and in person. Clinic settings can be busy and noisy, and occasional overnight travel to peer markets or regional and leadership meetings may be required.

Requirements

Bachelor’s degree in healthcare administration, business, or a related field required; equivalent work experience may be considered in combination with education.
Minimum of five years of business management experience.
Ability to lead other leaders, coach and develop site managers, and hold them accountable.
Ability to manage operations across multiple sites and shift priorities between locations.
Strong business acumen, including reading P&L statements, explaining variances, and understanding margin and EBITDA drivers.
Excellent verbal and written communication skills, including the ability to present to senior leadership and groups across the organization.
Strong relationship-building and business-development skills, including comfort meeting with referral partners and B2B clients.
Ability to use KPI dashboards and reports to make data-driven decisions.
Strong knowledge of front-office, back-office, and clinical-support workflows, roles, and responsibilities.
Strong problem-solving, organizational, and planning skills.
Commitment to patient safety and compliance.
Ability to travel regularly between regional sites and occasionally to peer PartnerCare markets.
Proficiency with Microsoft Office Suite, EMR systems, and reporting tools.
For internal candidates: at least 12 months with PartnerCare in good standing and successful completion of the PartnerCare Growth Program, including foundational training, competency checklist, and capstone project.
Ability to sit, talk, hear, use hands to handle or operate objects and controls, and use a computer, mouse, keyboard, and office equipment.
Ability to maintain hand-eye coordination, close vision, and focus adjustment for computer and office-equipment use.
Ability to communicate clearly verbally and in writing, critically think, synthesize and interpret data, and present to groups.
Ability to sit or stand for prolonged periods and travel by car between sites regularly.
Ability to perform repetitive wrist, hand, and finger movements.
Regular and predictable attendance.

Nice To Haves

Master’s degree preferred.
Healthcare experience, particularly in pain management, preferred.
Multi-site management experience preferred.

Responsibilities

Manage day-to-day clinical and operational activities across multiple sites, ensuring consistent execution of regional standards, policies, and workflows.
Conduct structured site visits, document findings and action items, and follow up through completion.
Balance staffing and resources across sites based on patient volume and need, including cross-site coverage, and lead regional staffing and resource reviews.
Resolve cross-site operational issues and escalate them to Operations leadership when needed.
Partner with physicians and Clinical Operations Managers to improve patient flow, scheduling efficiency, and care delivery.
Standardize protocols, workflows, and training across sites and adopt best-demonstrated practices from peer PartnerCare markets.
Provide hands-on support at sites during staffing gaps or operational disruptions as needed.
Lead, coach, and develop Clinical Operations Managers and site leaders; hold leaders accountable and provide timely feedback.
Lead regional huddles and meetings to communicate updates, initiatives, and focus areas.
Partner with HR on hiring, corrective action, and separation decisions for site leadership.
Conduct regular one-on-one check-ins with direct reports and support their development and barrier removal.
Support recruiting, onboarding, and retention of clinic staff; drive engagement and retention across sites.
Build a bench of future leaders and mentor team members in the PartnerCare Growth Program.
Monitor site quality and KPI metrics using dashboards and multi-site reports, and act on performance gaps.
Read site and regional P&L statements, explain variances, and develop action plans with site leaders.
Manage site margin and EBITDA drivers, including labor, supplies, and patient volume, and connect operating decisions to financial outcomes.
Prepare and present regional performance results to Operations leadership.
Lead regional improvement projects with measurable impact on cost, revenue, quality, or retention.
Grow the regional market independently; build and maintain relationships with referring providers, referral partners, and community organizations.
Identify and develop B2B, B2C, and referral-partner opportunities; track referral volume and partner activity and target outreach based on data.
Represent PartnerCare in referral-partner, B2B, and B2C meetings and at community events.
Ensure sites comply with clinical policy, safety, HIPAA, OSHA, infection-control, and other applicable standards.
Maintain survey readiness for regulatory, accreditation, and payer surveys and inspections.
Audit required site logs during visits, including medication and controlled-substance, autoclave, crash-cart, infection-control, and environmental-monitoring logs.
Partner with HR and leadership to maintain and update regional and clinic policies and procedures.
Oversee resolution of escalated patient concerns and complaints and maintain confidentiality, security, and integrity of patient and operational data.
Oversee procurement and inventory practices to control supply costs and maintain uninterrupted clinical and procedural operations.
Coordinate with IT, facilities, and vendors on technology, equipment, and facility needs across the region.