Regional Clinical Operations Manager

SOUTHERN SPORTS MEDICINE PARTNERS LLC•Southaven, MS

About The Position

The Regional Clinical Operations Manager leads clinical and operational performance across multiple PartnerCare sites in an assigned region and supports regional market growth through business-to-business and referral-partner development. The role leads and develops Clinical Operations Managers and site leaders, ensuring sites meet consistent clinical, quality, safety, and compliance standards. It monitors quality, KPI, and financial performance; interprets site and regional P&L results; balances staffing and resources across locations; and resolves or escalates cross-site operational issues. The position also builds referral-partner relationships, develops business opportunities, and applies proven practices from other PartnerCare markets. Additional duties may be assigned based on practice needs. The role manages multi-site operations, including site visits, staffing and resource reviews, workflow improvements, and hands-on support during staffing gaps or disruptions. It coaches and develops site leaders, supports hiring and retention, and builds future leaders. The manager reviews performance and financial results, develops improvement plans, and presents regional results to Operations leadership. The role also grows referral and business relationships, oversees quality and regulatory compliance, addresses escalated patient concerns, and coordinates supplies, equipment, technology, and facilities across sites. The position oversees multiple PartnerCare practice locations and requires regular travel between sites, with occasional overnight travel to peer markets or meetings. Work is divided among site visits, regional and administrative work, and partner meetings in a fast-paced, patient-centered environment. Clinic settings may be busy and noisy, and the role requires frequent communication with site leaders, providers, Operations leadership, and referral partners. Regular attendance is an essential job function. A bachelor’s degree in healthcare administration, business, or a related field is required; equivalent work experience may be considered in combination with education. A master’s degree is preferred. At least five years of business management experience is required; healthcare experience, particularly in pain management, and multi-site management experience are preferred.

Requirements

Bachelor’s degree in healthcare administration, business, or a related field; equivalent work experience may be considered in combination with education.
Minimum of five years of business management experience.
Excellent verbal and written communication skills, including the ability to present to senior leadership.
Proven ability to lead, coach, develop, and hold site managers accountable.
Ability to manage operations across multiple sites and shift priorities between locations.
Business acumen, including the ability to read P&L statements, explain variances, and understand margin and EBITDA drivers.
Relationship-building and business development skills, including comfort meeting with referral partners and B2B clients.
Ability to use KPI dashboards and reports to make data-driven decisions.
Strong knowledge of front-office, back-office, and clinical support workflows, roles, and responsibilities.
Strong problem-solving, organizational, and planning skills.
Commitment to patient safety and compliance.
Ability to travel regularly between sites in the region and occasionally to peer PartnerCare markets.
Proficiency with Microsoft Office Suite, EMR systems, and reporting tools.
Ability to sit, stand, talk, hear, use hands to handle or operate objects and controls, and use a computer, mouse, keyboard, and office equipment.
Close vision and ability to adjust focus; hand-eye coordination to operate computers and office equipment.
Ability to communicate clearly verbally and in writing, critically think, synthesize and interpret data, and present to groups at all organizational levels.
Ability to sit or stand for prolonged periods and travel by car between sites regularly.
Regular and predictable attendance.

Nice To Haves

Master’s degree.
Experience in healthcare, particularly pain management.
Multi-site management experience.
For internal candidates: at least 12 months with PartnerCare in good standing and successful completion of the PartnerCare Growth Program for this role, including foundational training, competency checklist, and capstone project.

Responsibilities

Manage day-to-day clinical and operational activities across multiple sites, ensuring consistent regional standards, policies, and workflows.
Conduct structured site visits, document findings and action items, and follow up through completion.
Balance staffing and resources across sites according to patient volume and needs, including cross-site coverage.
Lead regional staffing and resource reviews with Clinical Operations Managers and Operations leadership.
Resolve cross-site operational issues and escalate matters to Operations leadership when needed.
Partner with physicians and Clinical Operations Managers to improve patient flow, scheduling efficiency, and care delivery.
Standardize protocols, workflows, and training across sites, and adopt effective practices from other PartnerCare markets.
Provide hands-on support at sites during staffing gaps or operational disruptions as needed.
Lead, coach, and develop Clinical Operations Managers and site leaders.
Lead regional huddles and meetings to communicate updates, initiatives, and focus areas.
Provide timely feedback, address performance issues, and partner with HR on hiring, corrective action, and separation decisions for site leadership.
Conduct regular one-on-one check-ins with direct reports to track priorities, remove barriers, and support development.
Support recruiting, onboarding, and retention of clinic staff and drive engagement across sites.
Build a pipeline of future leaders and mentor team members in the PartnerCare Growth Program.
Monitor site quality and KPI metrics using dashboards and reporting tools, and act on performance gaps.
Review site and regional P&L statements, explain variances, and build action plans with site leaders.
Manage site margin and EBITDA drivers, including labor, supplies, and patient volume, and connect daily operating decisions to financial outcomes.
Prepare and present regional performance results to Operations leadership.
Lead regional improvement projects with measurable effects on cost, revenue, quality, or retention.
Build and maintain relationships with referring providers, referral partners, and community organizations.
Identify and develop B2B, B2C, and referral-partner opportunities for the region.
Track referral volume and partner activity by site and use the data to target outreach and address declines.
Represent PartnerCare in partner and client meetings and at community events.
Ensure sites follow clinical policy, safety, and compliance standards, including HIPAA, OSHA, and infection control requirements.
Maintain survey readiness for regulatory, accreditation, and payer surveys and inspections.
Audit required site logs during visits, including medication and controlled substance, autoclave, crash cart, infection control, and environmental monitoring logs.
Ensure compliance with applicable federal, state, and local regulations and professional standards across the region.
Partner with HR and leadership to maintain and update regional and clinic policies and procedures.
Oversee resolution of escalated patient concerns and complaints.
Maintain confidentiality, security, and integrity of patient and operational data.
Oversee procurement and inventory practices to control supply costs and support uninterrupted clinical and procedural operations.
Coordinate technology, equipment, and facility needs with IT, facilities, and vendors.
Travel regularly between regional sites and occasionally to peer PartnerCare markets.