Regional Clinical Operations Manager
About The Position
Cherry Tree Dental is seeking an experienced, results-driven Regional Clinical Operations Manager to provide operational leadership and drive performance across multiple dental practices. This role oversees the day-to-day operations, performance outcomes, and regulatory compliance of dental practices within an assigned geographic region. It serves as a critical link between corporate leadership and individual practice teams, ensuring consistent execution of organizational standards related to patient care, staff development, financial results, and compliance. This field-based leadership position blends strategic oversight with hands-on operational support, partnering closely with clinical and administrative teams to optimize workflows, implement best practices, and foster a culture of accountability, service excellence, and continuous improvement. The role requires frequent travel throughout the assigned region, with occasional evening or weekend availability. A dedicated home office with reliable internet access is required.
Requirements
- Bachelor's degree in Healthcare Administration, Business, or related field (or equivalent work experience).
- Five years progressive leadership experience.
- Proficient or ability to become proficient with dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft).
- Strong understanding of dental practice workflows, performance metrics, and revenue cycle management.
- Excellent communication, leadership, and conflict-resolution skills.
- Ability to work independently while collaborating across departments and teams.
- Willingness and ability to travel frequently within assigned region.
Responsibilities
- Supervise daily operational performance across multiple dental offices.
- Ensure standardized processes are implemented for scheduling, treatment planning, collections, and patient flow.
- Identify inefficiencies and implement process improvements to enhance office productivity and service delivery.
- Monitor key performance indicators (KPIs), including production, collections, accounts receivable (A/R), new patient acquisition, and profitability.
- Collaborate with office managers to develop and implement data-driven strategies to improve financial outcomes.
- Contribute to the development and management of regional budgets and financial targets.
- Coach, mentor, and evaluate office managers and support staff.
- Support recruitment, onboarding, and performance management across practices.
- Promote a high-performance culture rooted in professionalism, accountability, and teamwork.
- Ensure all offices adhere to OSHA, HIPAA, and state dental board regulations.
- Conduct regular audits of clinical documentation, billing practices, and safety protocols.
- Lead corrective action plans when compliance gaps are identified.
- Set clear expectations for service delivery and patient engagement across offices.
- Lead initiatives to improve patient satisfaction, online reviews, and retention metrics.
- Resolve escalated patient concerns or complaints in a professional and timely manner.
- Collaborate with marketing and business development teams to support regional growth goals.
- Assist in the launch of new offices, service line expansion, or integration of acquisitions.
- Monitor market trends and identify regional opportunities for growth or competitive advantage.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
