Regional Clinical Manager

VITRA Health • Boston, MA

6d

About The Position

Vitra Health is seeking an experienced nurse leader to provide clinical and operational leadership across assigned service areas, with cross-coverage of additional areas as needed. The Regional Clinical Manager guides team performance, strengthens care delivery, and drives results in clinical quality, regulatory compliance, client and staff retention, and financial performance. Working closely with the Director and clinical leadership, this role supports staff, ensures processes reflect organizational standards, and promotes high-quality client care.

The position oversees clients from admission through discharge, leads multidisciplinary care planning, maintains regulatory and organizational compliance, and supports ongoing NCQA readiness. It also leads and develops clinical teams, manages staffing and service-area performance, and champions responsive customer service and Vitra Health’s mission, vision, and values. The role requires field work and travel to assigned service areas as needed.

Requirements

• Active Registered Nurse (RN) license in Massachusetts.
• Bachelor’s degree.
• Minimum of five years of management experience.
• Demonstrated experience supervising staff, managing performance, and delivering training.
• Leadership experience managing multiple teams.
• Strong analytical skills and proficiency with computer systems.
• Excellent communication and relationship-building skills, including the ability to represent Vitra Health to clients, staff, and community partners.
• Commitment to customer service, clinical quality, and staff development.
• Ability to work independently and prioritize competing responsibilities.
• Ability to work in the field as needed.
• Ability to travel to assigned service areas.

Nice To Haves

• Master’s degree.
• Familiarity with MassHealth regulations.
• Five or more years of direct patient care experience with a demonstrated record of clinical success.

Responsibilities

• Oversee the full client journey from admission through discharge, ensuring care and documentation meet Vitra Health quality standards and applicable MassHealth requirements.
• Lead and document multidisciplinary team meetings to support individualized, coordinated care planning.
• Maintain compliance with program regulations, organizational policies, and clinical quality standards.
• Partner with Compliance and the Director to maintain ongoing NCQA readiness.
• Review compliance reports and clinical metrics, identify improvement opportunities, and collaborate with clinical leadership on corrective actions.
• Work with the Director to develop and refine processes that strengthen regulatory compliance and clinical excellence.
• Promote consistent implementation of policies, procedures, and practice improvements.
• Lead, coach, and support clinical teams with clear expectations, consistent communication, and a client-centered approach.
• Build a positive, accountable team culture that supports collaboration, professional growth, and quality care.
• Ensure staff receive comprehensive training on clinical standards, systems, workflows, and organizational processes.
• Assess performance trends, provide timely feedback, and identify individual and team development opportunities.
• Complete performance evaluations and coaching in accordance with organizational policies and timelines.
• Support staff engagement and retention through accessible leadership, mentorship, and development opportunities.
• Manage staffing and collaborate with Calling Center leadership to ensure required client visits are completed.
• Align client outreach and growth with care team capacity and service-area coverage.
• Develop staffing plans that support reliable care delivery and operational efficiency.
• Analyze key performance indicators, including staffing template utilization, client satisfaction, and client and staff retention.
• Under the Director’s supervision, implement strategies to improve service-area performance, support financial goals, and maintain quality of care.
• Provide leadership and cross-coverage for additional service areas as needed.
• Champion responsive customer service and a consistent commitment to quality care.
• Represent Vitra Health’s mission, vision, and values in interactions with clients, staff, and community partners.
• Demonstrate compassion, cultural awareness, and respect for the communities served.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Health insurance with a competitive employer contribution.
• Dental and vision benefits.
• 401(k) plan with a 5% company match.
• Paid time off.
• Wellness benefits.
• Tuition reimbursement.
• Supplemental life, accident, critical illness, and disability insurance.
• Supportive team structure and company culture focused on work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager